Cleveland International Film Festival } March 29 – April 9, 2017 Presented by Dollar Bank

When and where will the CIFF41 Program Guide be available?

CIFF41 Program Guides will be mailed out to current CIFF members on Monday, March 6, 2017 and will be distributed throughout Northeastern Ohio to Dollar Bank branches, libraries, restaurants, coffee shops, and bookstores the week of March 6th and March 13th.

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My pass was not mailed to me, where do I pick it up?

Passes can be picked up at Patron Services, located in the lobby of Tower City Cinemas to the right of the Box Office. Hours for Patron Services are as follows:

March 29th: 5:30-7:30 PM


March 30th-April 8, 2017:

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight


April 9, 2017: 8:30 AM-7:30 PM

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I misplaced my pass, what do I do?

Visit our staff at Patron Services, located in the lobby of Tower City Cinemas, to the right of the Box Office. Please note that a replacement fee of $35.00 will be charged when addressing lost, forgotten, or stolen passes.

Patron Services hours are as follows:

March 29-April 9, 2017

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

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Are refunds or exchanges possible?

Exchanges, when possible, will be subject to a $4.00 processing fee per order. Please note, exchanges are not always possible.

No refunds except in the case of a cancelled screening. The last day for refunds or exchanges is April 9, 2017.

Unused tickets and vouchers cannot be refunded or exchanged.

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Is there a Senior Discount on tickets?

Yes, Senior Citizens age 65 or older can purchase tickets to the CIFF for a discounted rate of $14.00 per ticket. Orders must be placed in-person and with a valid, current ID.

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Is there a group rate for tickets?

There is not a group rate for tickets, however when purchasing 10 or More tickets in one order, you are eligable for a discount of $2 off the price of every ticket. The 10 or More promotion cannot be combined with any other discount codes or offers.

Members: $12 per ticket for 10 or More

Non-members: $14 per ticket for 10 or More

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How much are tickets to CIFF41?

Members: $14.00

Non-members: $16.00

Students/Seniors (65+): $14.00, in-person and wtih current ID only

Placing a large tiket order? Now you can automatcally save $2 off the price of every ticket when your order contains 10 or More tickets. Not valid for Opening Night Gala tickets or in combination with any other discount offer or discount code.

Members: $12.00 per ticket with 10 or More

Non-Members: $14.00 per ticket with 10 or More

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Does the CIFF have a Lost & Found?

Lost & Found is located at Patron Services, in the lobby of Tower City Cinemas to the right of the Box Office. Patron Services hours are as follows:

March 29-April 9, 2017

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

Lost & Found items remaining at the end of the Festival will be donated on April 10, 2017.

The CIFF is not resonsible for lost or stolen goods.

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What accommodations does the CIFF have for persons with disabilities?

Assisted Listening Devices are available for hearing-impaired patrons Please inqiuire at the Box Office.

Due to the nature of independent filmmaking, films shown at the CIFF are not formatted for closed captioning. However, we screen a wide selection of foreign films, the majority of which are subtitled.

Tower City Center and Tower City CInemas are wheelchair accessible, and most theaters offer companion seating. There are a limited amount of wheelchairs avilable for loan to CIFF patrons who might need one but do not have one. Please inquire at Patron Services, located inside the lobby of Tower City Cinemas to the right of the Box Office.

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Where is the CIFF held and how do I get there?

The Cleveland International Film Festival takes place primarily at Tower City Cinemas in Tower City Center (230 West Huron Road, Cleveland, OH 44113).

For driving directions to Tower City Cinemas, please visit our Parking page.

For public transportation to Tower City Cinemas, please visit our RTA & More page.

The Festival also hosts neighborhood screenings at locations throughout Northeast Ohio. At CIFF41 (2017), these include the Akron Art Museum, the Akron-Summit County Public Library, the Beachland Ballroom & Tavern, the Capitol Theatre, the Cedar Lee Theatre, and The Nightlight in Akron.

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How many films can I see in one day?

If you want to wake up really early and stay up really late, you can see as many as 5 screenings on a week day and 7 screenings on a weekend day!

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Are the films rated or age-restricted?

Most independent and international films are unrated by the M.P.A.A.; therefore, viewer discretion is advised and any content warnings should be heeded. No person under the age of 10 will be admitted—except for Family Film screenings.

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What is the difference between late additions and added screenings?

A late addition is a film that has been added to the CIFF schedule after the Program Guide has been printed.

An added screening is a supplementary screening time for a popular Festival film that was orginally part of the CIFF program. Check the Latest Updates page for up-to-date schedule changes and additions.

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Where can I park for the Festival?

For CIFF41 (2017):

Discounted self-parking ($5.00 per visit) is offered WHEN AVAILABLE to CIFF patrons in the Tower City Center self-parking garage. Patrons must have their parking ticket validated at Tower City Cinemas to receive the discounted rate of $5.00 per visit.

Please note that parking at Tower City Center is shared with other Tower City Center patrons, merchants, and employees, as well as the patrons of the Horseshoe Casino, Progressive Field, and Quicken Loans Arena. Parking is on a first-come, first-served basis and is therefore not guaranteed to CIFF patrons.

We ask you to arrive at your film at least 20 minutes early, so please be sure to account for the time needed for finding parking and the time needed to get rom your car to the theater. Please allow at least 1 hour of extra travel time.

If you have a GPS system or access to internet mapping systems (e.g., Google Maps or MapQuest), use this address for directions to Tower City Center self-parking:

737 Canal Road
Cleveland, OH 44113

Tower City Center valet parking is free WHEN AVAILABLE for Day, Executive Prodcuer, Movie Mogul, and Sponsor passholders. Please present your Film Festival pass to receive free Tower City Center valet parking. Access to Tower City Center valet parking is located off of W 3rd Street between Prospect Avenue and W Huron Road.

For more information on transportation to Tower City Center and alternatives to Tower City Center self-parking, please visit Plan Your Day.

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When should I arrive for a film?

Seating is available at all screenings on a first-come, first-served basis. Ticket holders and passholders must arrive at least 20 minutes before the scheduled start of any screening for admission. Theater personnel may refuse to permit late seating. Seat-saving is not permitted. All patrons must leave the theater following each screening and take any personal belongings. Please allow additional travel time to ensure you arrive on time for your films.

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What is the CIFF seating policy at Tower City Cinemas?

  • Passholders and ticket holders must arrive at least 20 minutes before the scheduled start of any screening for admission. However, early arrival does not guarantee a seat.
  • General admission seating for ticket holders, which is limited to 100 spaces per screening, is available on a first-come, first-served basis.
  • Passholder seating is also limited to 100 spaces per screening and is available on a first-come, first-served basis.
  • Patrons are encouraged to fill middle row seating first in order to minimize any disruption as the remainder of the audience arrives.
  • Seat saving is not permitted.
  • Theater personnel may refuse to permit late seating.
  • All patrons must leave the theater following each screening and take any personal belongings. Patrons and items that remain will be removed from the theater.
  • Seating policies are enforced at neighborhood screening locations, although the number of available seats for ticket holders and passholders will vary among the locations.

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Once I arrive at Tower City Center, where do I go?

Tower City Cinemas is located in the southeast corner of Tower City Center, just beyond the food court. If you have not already received your tickets, they will be at Will Call. For information on Will Call, please refer to "What is Will Call and where is it located?"

Lines for ticket holders form in the hallway to the right of the main entrance to Tower City Cinemas and are admitted to the theater no earlier than 10-15 minutes before show time.

Lines for Stand By ticket purchases and Stand By ticket holders will be in the hallway to the left of the main entrance to Tower City Cinemas. For the Stand By procedure, please refer to "What is Stand By and how does it work?"

Avoid the lines, Stand By, and sellouts by becoming a passholder! Passholders are admitted to the theater no earlier than 30 minutes prior to a film and no later than 15 minutes prior to a film.

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What is Will Call and where is it located?

Will Call, also known as the Duke Desk, is located in the hallway, just to the left of the main entrance to Tower City Cinemas. Tickets will be held in the last name of the purchaser. Please bring a printout of your order or a form of ID when picking up your tickets at Will Call. The hours for Will Call at Tower City Cinemas are are follows:

March 29 -April 9, 2017

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM- 12 Midnight

Will Call for our neighborhood screenings can be picked up in advance at tWill Call at Tower City Cinemas, no later than 1 hour prior to the screening time. One hour before the neighborhood screening, Will Call tickets will be available for pick up at the box office of the theater where the screening is taking place.

Please bring a printout of your order or a form of ID when picking up your order at Will Call.

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What is Stand By and how does it work?

Only a portion of available seats are sold in advance so we can save room for our passholders. Therefore, even for crowded films, we can often accommodate many patrons just before showtime.

Numbered Stand By tickets are sold (cash or voucher only) beginning one hour before showtime, outside the theatre lobby at Stand By. (Be aware a line sometimes forms earlier than this.) Then just before the film begins, Stand By ticket holders are admitted, in numerical order, on a space-available basis until the theater is full. Those who cannot get in receive a replacement voucher or refund. Cash or vouchers only; no checks or credit cards accepted.

Stand By ticket purchases and line-up for neighborhood screenings will be available for purchase one hour prior to the screening at the neighborhood theater's box office and follow the same time frame as Stand By at Tower CIty Cinemas.

Hint: buy your tickets early or, better yet, join at a passholder-level member to avoid Stand By!

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Where do I purchase merchandise from the Festival?

Festival merchandise can be purchased in-person during the Festival at the Film Festival Store, located in the lobby of Tower City Cinemas to the left of the main entrance and across from the Challenge Match. Hours for the Merchandise Store, sponsored by Closet Factory, are as follows:

March 29-April 9, 2017

10:30 AM- 10:00 PM, Daily

CIFF41 merchandise can also be purchased post-Festival on our website or over the phone by contacting our offices at 216.623.3456. Merchandise from previous Festivals is also available for purchase on our website.

To purchase merchandise through our website, follow these steps:

1. From the main navigation bar, click on STORE.

2. From the sub-navigation menu, select Merchandise to access a list of available CIFF merchandise.

3. For each item, select the size and quantity, and click ADD TO CART. A pop-up box will appear to confirm you have added items to your cart.

4. If you are done adding items to your cart, click "go to cart" on the pop-up box or click the shopping cart icon at the top right of the page.

5. Review the order information to make sure it is correct, then click CHECKOUT NOW.

6. Enter your billing information and click CONTINUE.

7. Enter your payment information and hit PLACE ORDER.

You will receive an order confirmation number and a receipt will be sent via email, if provided.

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Where do I make a donation to the Festival?

You can do so via:

1.The CIFF Website:

Click the SUPPORT US located in the main navigation bar.

From the sub-navigation, select DONATE. Enter the amount you would like to donate (please note the default is $50.00) snd click on DONATE NOW.

Checkmark the box below to indicate if it is in honor or in memory of someone.

Click DONATE and a pop-up box will appear to confirm you have added items to your cart.

Once you are done adding items to your cart, select "go to cart" on the pop-up box or click on the shopping cart icon at the top right of the page.

Review the order information to make sure it is correct, then click CHECKOUT NOW.

Enter your billing information and click CONTINUE.

Enter your payment information and hit PLACE ORDER.

2. Mail. Send your donation to our Business Office:

Cleveland International Film Festival
2510 Market Avenue
Cleveland, OH 44113

3. Phone at 216.623.3456 x19

4. In person at our Festival Challenge Match. Located to the left of the concessions in the lobby of Tower City Cinemas and across from the Merchandise Store. The hours for the Challenge Match are as follows:

March 29-April 8, 2017:

10:30 AM-11:30 PM, Daily

April 9, 2017:

10:30 AM-7:30 PM

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How do I get more involved as a sponsor or partner of the Festival?

If you are interested in sponsorship opportunities and packages with the Festival, or are part of an organization or media outlet that would like to partner with the Festival, please contact our Associate Director, Patrick Shepherd, at 216.623.3456 x23 or at patrick@clevelandfilm.org.

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How can I purchase/view a film I saw at the Festival?

The mission of the CIFF is exhibition and education; therefore, we do not distribute films screened during the Festival. However, Print Source contact information is located below most feature film descriptions in the Program Guide as well as on our website under the film's description page in the right-hand column. You can use this information to contact the distribution company/filmmaker about purchasing or viewing their film.

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CIFF Tweets

Us too! Bring on 12 days of film goodness! https://t.co/NNcX6Wa0iQ

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CIFF Facebook Posts

Celebrating Day 1 of CIFF41 with front page placement thanks to our friends at The Plain Dealer! http://bit.ly/2nj5Cpt

about 2 hours ago   .   Link

CIFF on Instagram

Follow us @clefilmfest

Celebrating Day 1 of #CIFF41 with front page placement thanks to our friends at The Plain Dealer!

Posted by clefilmfest at 7:00 PM

Questions? >

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