Cleveland International Film Festival } March 29 – April 9, 2017 Presented by Dollar Bank

What is the price of tickets?

Opening Night Gala tickets:

--> $175 for members
--> $200 for non-members

Festival tickets:

--> $14 for members*
--> $16 for non-members*

--> $14 for students and seniors (65+), in-person and w/ valid ID only

*Large orders containing 10 or More tickets will receive a discount of $2 off per ticket ($12/ticket for members and $14/ticket for non-members). This discount is not valid on Opening Night Gala tickets or in combination with another discount offer or discount code.

Please note tickets purchased via the phone, internet, or mail will be charged a $4 handling fee per order.

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When and where can I purchase tickets?

Tickets go on sale:

For members -- March 10, 2017 at 11 AM via the internet, phone (877.304.3456), mail (2510 Market Avenue, Cleveland, OH 44113, or in person at the Film Festival Box Office located in the lobby of Tower City Cinemas open pre-Festival, Monday-Saturday, 11 AM-7 PM and Sunday 12 Noon-5 PM.

For general public -- March 17, 2017 at 11 AM via the internet, phone (877.304.3456), mail (2510 Market Avenue, Cleveland, OH 44113), or in person at the Film Festival Box Office located in the lobby of Tower City Cinemas open pre-Festival, Monday-Saturday, 11 AM-7 PM and Sunday 12 Noon-5 PM .

Tickets are available for purchase online until 12 Midnight on the day before the screening. You may also purchase tickets by phone (877.304.3456) or in person at the Film Festival Box Office (located in the lobby of Tower City Cinemas)

Day-of show tickets are only available for purchase in person at the Film Festival Box Office in Tower City Cinemas. During the Festival, the Box Office is open Sunday-Thursday, 8:30 AM-10:00 PM and Friday-Saturday, 8:30-12 Midinight.

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What are the hours of the Film Festival Box Office?

Pre-Festival

For Members only

March 10-29, 2017:

11 AM - 7 PM (Monday - Saturday)

12 Noon - 5 PM (Sunday)

For the general public

March 17-29, 2017:

11 AM - 7 PM (Monday - Saturday)

12 Noon - 5 PM (Sunday)

During the Festival

March 30-April 9, 2017:

Sunday-Thursday, 8:30 AM - 10:00 PM

Friday-Saturday, 8:30 AM- 12 Midnight



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How do I get my tickets once I've ordered them?

Ticket orders placed on or before March 21, 2017 via the internet, phone, or mail will be mailed to the address provided (unless indicated as Will Call by the purchaser).

Ticket orders placed on or after March 22, 2017 will be available for pick up prior to the Festival at the Film Festival Box Office (located in the lobby of Tower City Cinemas at the main box office) or during the Festival at Will Call.

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I did not receive my tickets. What should I do?

Orders placed on or prior to March 21, 2017 will be mailed unless indicated differently by the customer. Orders placed on or after March 22, 2017 will be held at Will Call. For information on Will Call, please refer to "What is Will Call and where is it located?"

If you have not received your tickets within a few days of placing your order on or prior to March 20, 2017, or if your order arrives incomplete or is incorrect, contact the Film Festival Box Office by phone (877.304.3456) or email (tickets@clevelandfilm.org) and they will assist you.

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I lost my tickets. What should I do?

In the event you have misplaced your CIFF tickets, please contact the Film Festival Box Office (877.304.3456 or tickets@clevelandfilm.org) or visit them during hours of operation, in the lobby of Tower City Cinemas at the main box office. CIFF personnel will locate your ticket order in our system by order number or the last name of the purchaser.

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Can ticket purchases be refunded or exchanged?

Tickets are nonrefundable except in the case of a cancelled screening. The last day for refunds is April 9, 2017. Exchanges, when possible, will be subject to a $4 processing fee per order.

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I won vouchers. When will they be sent to me?

Vouchers and a CIFF41 Program Guide will be mailed out to winners the week of March 6th.

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What is the price of vouchers?

Vouchers are no longer available for purchase. Vouchers can only be obtained through CIFF membership benefits at certain levels, CIFF donations, or CIFF sponsorships & community partnerships.

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What is the difference between vouchers and tickets?

Tickets are for a specific film with a specific screening time and date. Vouchers, which come in paper or virtual form, are non-specific and therefore, will not admit you to a film. Paper vouchers are to be exchanged over the phone or in-person for tickets to specific screenings. Virtual Voucher Credits can be exchanged online, over the phone or in-person at the CIFF Box Office. Exchange as early as possible to avoid Stand By or sellouts!

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How do I purchase a gift certificate?

Gift certificates can be purchased online through our website on the Gift Certificates page, over the phone (216.623.3456 x10), or in person at our Business Office (2510 Market Avenue, Cleveland, OH 44113).

Gift Certificates are redeemable for CIFF special presentations, tickets, membership, and merchandise. Gift Certificates are not redeemable for concessions.

To purchase a gift certificate through our website, follow these steps:

1. Click the STORE link located in the main navigation bar.

2. Select the Gift Certificates tab to access a list of available CIFF merchandise.

3. Enter the amount and select your preferred delivery method--paper or email.

4. Enter the recipient's information and where you would like the certificate sent to. Click ADD TO CART. A pop-up box will appear to confirm you have added items to your cart.

5. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the page.

6. Review the order information to make sure it is correct, then click CHECKOUT NOW.

7. Enter your billing information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

You will receive an order confirmation number and a receipt will be sent via email, if provided.

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How do I redeem my gift certificate?

Gift certificates can be redeemed in person, through the mail, or online during checkout by entering the code located in the body of your email receipt or at the bottom of your paper certificate.

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CIFF Facebook Posts

Our friends at Cleveland Jewish News have all the info on the 11 films making up the CIFF41 Jewish and Israeli Visions sidebar. Read up! http://bit.ly/2o3HI2f

about an hour ago   .   Link

CIFF Tweets

Our friends at @CleveJN have all the info on the 11 films making up #CIFF41's Jewish and Israeli Visions sidebar: https://t.co/zY01HLqLTV

about an hour ago   .   Reply   .   Retweet   .   Favorite

CIFF on Instagram

Follow us @clefilmfest

We have #CIFF41 signage popping up everywhere at Tower City Center! Just a few more days, film friends. Get your tix at clevelandfilm.org.

Posted by clefilmfest at 7:00 PM

Questions? >

Questions?

Check out our FAQs for answers to common questions about entering the film festival.

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