Festival 101

When and where will the 38th CIFF Program Guide be available?

CIFF members are the first to be mailed a complimentary CIFF Program Guide when they become available in late February 2014.

If you are not a member and would like a Program Guide mailed to you, you can purchase one for a shipping fee of $3 per Program Guide via our Merchandise page.

To purchase a Program Guide, follow these steps:

1. Click the pink SUPPORT US link located at the top right of the home page.

2. Select the Merchandise tab to access a list of available CIFF merchandise.

3. Input the number of Program Guides you would like in the quantity box.

4. Click on ADD TO CART. A pop-up box will appear to confirm you have added the Program Guide to your cart.

5. If you are done adding items to your cart, click "go to cart" on the pop-up box or click the shopping cart icon at the top right of the page.

6. Review the order information to make sure it is correct, then click CHECKOUT NOW.

7. Enter your billing information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

You will receive an order confirmation number and a receipt will be sent via email, if provided.

Program Guides are distributed and available for pick up at Dollar Bank locations, Cuyahoga County Public Libraries, Cleveland Cinemas Theatres, and throughout Tower City Center. They are also available at most local and independent coffee shops, restaurants, book stores, boutiques, and community centers throughout the Greater Cleveland area.

[Permalink]

Where is the CIFF held and how do I get there?

The Cleveland International Film Festival takes place primarily at Tower City Cinemas in Tower City Center (230 West Huron Road, Cleveland, OH 44113).

For driving directions to Tower City Cinemas, please visit our Parking page.

For public transportation to Tower City Cinemas, please visit our RTA & More page.

The Festival also hosts neighborhood screenings at locations throughout North eastern Ohio.These have included in the past the Akron Art Museum, the Akron-Summit County Public Library, the Apollo Theatre in Oberlin, the Capitol Theatre, the Cedar Lee Theatre, and Shaker Square Cinemas.

[Permalink]

How many films can I see in one day?

If you want to wake-up really early and stay up really late, you can see as many as 7 screenings a day!

[Permalink]

Are the films rated or age-restricted?

Most independent and international films are unrated by the M.P.A.A. Therefore, viewer discretion is advised and "adults only" warnings should be heeded. No person under the age of 10 will be admitted—except for Family Film screenings.

[Permalink]

What is the difference between late additions and added screenings?

A late addition is a film that has been added to the CIFF schedule after the Program Guide has been printed.

An added screening is a supplementary screening time for a popular Festival film that is already a part of the CIFF program. Check the Latest Updates page or iPhone/Android mobile apps for up-to-date schedule changes and additions.

[Permalink]

What is the CIFF seating policy?

  • Ticket holders must arrive at least 20 minutes before the scheduled start of any screening for admission. Theater personnel may refuse to permit seating of late arrivals.
  • General admission seating for ticket holders, which is limited to 100 spaces per theater, is available on a first-come, first-served basis.
  • Passholder seating is also limited to 100 spaces per theater and is available on a first-come, first-served basis.
  • Theater personnel may refuse to permit late seating.
  • All patrons must leave the theater following each screening and take any personal belongings.
  • Seat saving between screenings is not permitted.
  • Patrons are encouraged to fill middle row seating first in order to minimize any disruption as the remainder of the audience arrives.

[Permalink]

When should I arrive for a film?

Seating is available at all screenings on a first-come, first-served basis. Ticket bearers and passholders must arrive at least 20 minutes before the scheduled start of any screening for admission. Theater personnel may refuse to permit late seating. Seat-saving between screenings is not permitted. All patrons must leave the theater following each screening and take any personal belongings. Please allow additional travel time to ensure you arrive on time for your films.

[Permalink]

Where can I park for the Festival?

Parking at Tower City Center is shared with other Tower City Center patrons, merchants, and employees as well as the patrons of the Horseshoe Casino, Progressive Field, and Quicken Loans Arena. Parking is on a first-come, first-served basis and is therefore not guaranteed to CIFF patrons. Please allow at least 1 hour of extra travel time.

Free parking is offered WHEN AVAILABLE to CIFF patrons in the Tower City Center self-parking garage and Tower City Ampitheather Parking at River (both off Canal Road). Patrons must have their parking ticket validated at Tower City Cinemas. If you have a GPS system or access to internet mapping systems (e.g., Google Maps or MapQuest), use this address for directions:

737 Canal Road
Cleveland, OH 44113

Tower City Center valet parking is free WHEN AVAILABLE for Executive Producer and Movie Mogul members, as well as Corporate Sponsors. Please present your Film Festival pass to receive free Tower City Center valet parking. Access to Tower City Center valet parking is located off of W. 3rd Street between Prospect Avenue and W. Huron Road.

For more information on transportation to Tower City Center and alternatives to Tower City Center self-parking, please visit Plan Your Day.

[Permalink]

Once I arrive at Tower City Center, where do I go?

Tower City Cinemas is located in the southeast corner of Tower City Center, just beyond the food court. If you have not already received your tickets, they will be at Will Call. For information on Will Call, please refer to "What is Will Call and where is it located?"

Lines for ticket holders form in the hallway to the right of the main entrance to Tower City Cinemas and are admitted to the theater no earlier than 10-15 minutes before show time.

Lines for Stand By ticket purchases and Stand By ticket holders will be in the hallway to the left of the main entrance to Tower City Cinemas. For the Stand By procedure, please refer to "What is Stand By and how does it work?"

Avoid the lines, Stand By, and sellouts by becoming a passholder! Passholders are admitted to the theater no earlier than 30 minutes prior to a film and no later than 15 minutes prior to a film.

[Permalink]

What is Will Call and where is it located?

Will Call, also known as the Duke Desk, is located in the hallway, just to the left of the main entrance to Tower City Cinemas. Tickets will be held in the last name of the purchaser. Please bring a printout of your order or a form of ID when picking up your tickets at Will Call.

Will Call for our neighborhood screenings can be picked up in advance at the Duke Desk at Tower City Cinemas, no later than 1 hour prior to the screening.

Will Call tickets will be available for pick up at the box office of the theater where the screening is taking place 1 hour prior to the screening.

Please bring a printout of your order or a form of ID when picking up your order at Will Call.

[Permalink]

What is Stand By and how does it work?

Only a portion of available seats are sold in advance in order to save room for passholders. Once these advanced tickets have sold, a film is considered on Stand By. However, even for crowded films, we can often accommodate additional patrons just before showtime.

Numbered Stand By tickets are sold (cash or voucher only) beginning 1 hour before show time at the Stand By Lounge (located in the hallway, across from the main entrance to Tower City Cinemas). Stand By patrons are asked to line up just before showtime, at which point Stand By ticket holders are admitted in numerical ticket order on a space-available basis until the theater is full. Those who do not get into a Stand By film are refunded in the manner in which they purchased their ticket (cash or vouchers only).

Stand By ticket purchases and line-up for neighborhood screenings will be available for purchase 1 hour prior to the screening at the neighborhood theater's box office and follow the same time frame as regular Stand By.

[Permalink]

Why is there a reserved seating section in the theater?

Reserved seating isa benefit of Corporate Sponsor Passholders and Day Passholders, it is also a benefit of the Executive Producer and Movie Mogul membership levels. In addition to the reserved section seating, Movie Mogul members are guaranteed a reserved seat to each screening of their choice. To take advantage of this perk, become a member today!

[Permalink]

Where do I purchase merchandise from the Festival?

Festival merchandise can be purchased in person during the Festival at the Ulmer & Berne Film Festival Store, located in the lobby of Tower City Cinemas.

38th CIFF merchandise can also be purchased post-Festival on our website or over the phone by contacting Debbie Marshall at 216.623.3456 x10. Merchandise from previous Festivals is also availeble for purchase on our website.

To purchase merchandise through our website, follow these steps:

1. Click the pink SUPPORT US link located at the top right of the home page.

2. Select the Merchandise tab to access a list of available CIFF merchandise.

3. For each item, select the size and quantity, and click ADD TO CART. A pop-up box will appear to confirm you have added items to your cart.

4. If you are done adding items to your cart, click "go to cart" on the pop-up box or click the shopping cart icon at the top right of the page.

5. Review the order information to make sure it is correct, then click CHECKOUT NOW.

6. Enter your billing information and click CONTINUE.

7. Enter your payment information and hit PLACE ORDER.

You will receive an order confirmation number and a receipt will be sent via email, if provided.

[Permalink]

Where do I make a donation to the Festival?

You can do so via:

1. Our website on the Support Us page.

2. Mail. Send your donation to our Business Office:

Cleveland International Film Festival
2510 Market Avenue
Cleveland, OH 44113

3. Phone at 216.623.3456 x10

4. In person at our Festival Challenge Match area, located to the left of the concessions in the lobby of Tower City Cinemas.

To make a donation through our website, follow these steps:

1. Click the pink SUPPORT US link located at the top right of the home page.

2. Select the amount you would like to donate from the drop-down menu next to "I LOVE THE CIFF THIS MUCH:". If you do not see the amount you wish to donate, select "Other" and enter the amount. Checkmark the box below to indicate if it is in honor or memoriom.

3. Click DONATE and a pop-up box will appear to confirm you have added items to your cart.

4. Once you are done adding items to your cart, select "go to cart" on the pop-up box or click on the shopping cart icon at the top right of the page.

5. Review the order information to make sure it is correct, then click CHECKOUT NOW.

6. Enter your billing information and click CONTINUE.

7. Enter your payment information and hit PLACE ORDER.

[Permalink]

How do I get more involved as a sponsor or partner of the Festival?

If you are interested in sponsorship opportunities and packages with the Festival, or are part of an organization or media outlet that would like to partner with the Festival, please contact our Associate Director, Patrick Shepherd, at 216.623.3456 x23 or at patrick@clevelandfilm.org.

[Permalink]

How can I purchase/view a film I saw at the Festival?

The mission of the CIFF is exhibition and education; therefore, we do not distribute films screened during the Festival. However, Print Source contact information is located below each feature film description in the Program Guide as well as on the website film description page in the right-hand column. You can use this information to contact the distribution company/filmmaker about purchasing or viewing their film.

[Permalink]

Memberships

What are the benefits of becoming a member?

There are five different CIFF membership levels, each with specific benefits. ALL membership levels include these benefits:

  • Advanced and complimentary mailing of the Program Guide prior to distribution to the general public
  • Opportunity to buy CIFF tickets before they go on sale to the general public
  • Discounts on CIFF tickets and merchandise
  • Discounts on Film (And Other Arts) Feast events
  • Access to members-only CIFF My Schedule and Order History on our website

For membership descriptions and pricing please visit our Membership page.

[Permalink]

How do I purchase a membership?

If you are not currently a member or would like to purchase a gift membership, you can do so on our Membership page, by mailing in a completed order form with payment, or over the phone by calling Debbie Marshall at 216.623.3456 x10.

To purchase a membership through the website, follow these steps:

1. Click the white JOIN tab located at the top right of the home page.

2. Review the benefits of the different membership levels and click join now next to the desired membership level.

3. If the membership is a gift, check the box This membership is a gift. Then select who you would like the inital memebrship materials to be mailed to: the Member or the Purchaser. Please note that all future correspondance will be sent to the member.

4. Enter the member contact information and click Add to Cart. A pop-up box will appear to confirm you have added items to your cart.

5. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the page.

6. Review the order information to make sure it is correct, then click CHECKOUT NOW.

7. Enter your billing information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

If you are currently a member and would like to renew, follow the steps for membership renewal under "How do I renew my membership?"

[Permalink]

How do I renew my membership?

You must first login. Click on LOGIN in the upper right corner of the home page. Enter your email (or Membership ID) and password. Click login.

Follow these steps to renew your membership:

1. Click the white JOIN link located at the top right corner of the page. You will be redirected to the membershp page. Membership levels and benefits will be listed.

2. Click the renew button next to the level you'd like to renew. Contact information will appear below which you can edit if need be. The page will refresh. Click on renew now button.

3. Click the Add to Cart button. A pop-up box will appear to confirm you have added items to your cart.

4. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the page.

5. Review the order information to make sure it is correct, then click CHECKOUT NOW.

6. Enter your billing information and click CONTINUE.

7. Enter your payment information and hit PLACE ORDER.

You will receive an order confirmation number and a receipt will be sent via email, if provided.

[Permalink]

How do I log in to my membership account on the website?

Click on LOGIN in the upper right corner of the home page. Enter your email (or Membership ID) and password. Click login.

You will see a "Hello, MemberFirstName! Your Account" link at the top right of page. If you do not see this, you are not logged in. Click on the link to view and/or edit your account information.

[Permalink]

What do I do if I forgot my membership login information?

If you do not remember your password, you can have it emailed to you at the email address you provided at sign-up. Click on the white LOGIN link at the top right of the page. Click on the Forgotten Password? link and enter your email or membership ID number. An email with login information will be sent to the email entered.

If you no longer have access to that email address or don't have your membership ID, please call Debbie Marshall at 216.623.3456 x10.

[Permalink]

As a member, when will my Program Guide be mailed?

Members are the first to receive our CIFF Program Guide. This year, the Program Guide will be mailed to members in early March 2014.

[Permalink]

How does the members-only My Schedule feature work?

My Schedule allows members to select the films you want to see and add them to a custom schedule which is saved in your member profile.

Browse a complete alphabetical listing of films by clicking here. Click on a film title for a description. You can also browse the 37th CIFF Program per day by clicking the white FILMS link and selecting either the Films Listing or Films Schedule link.

Once logged in as a member, you can add films to My Schedule in one of two ways: before purchasing or during the checkout process. Please note that you should choose only one of these two options as doing both may add duplicate screenings to your My Schedule and/or Cart.

To add films to My Schedule before purchasing:

1. From the film description page, select the screening date and time you plan on attending from the drop down menu located above the film’s photos/trailer.

2. Click the ADD TO SCHEDULE link located next to the screening times. The ADD TO SCHEUDLE option will change to ADDED! indicating the screening is now on My Schedule.

To view or edit My Schedule, click on the icon at the top of the page.

Remove films from My Schedule by clicking on the —FROM SCHEDULE button below the ADD TO CART button.

Add films to the Shopping Cart from My Schedule by first confirming you have selected the correct screening time and date, selecting a quantity of tickets, and clicking on the ADD TO CART button. A pop-up box will appear to confirm you have added items to your cart.

To add films to My Schedule from the Cart:

1. After adding the films of your choice to your Cart, click on the ADD TO SCHEDULE button in your Cart for each film you would like added to My Schedule.

2. The ADD TO SCHEUDLE option will change to ADDED! indicating the screening is now on My Schedule.

[Permalink]

I am a CIFF member at the Film Fanatic, Director, Executive Producer, or Movie Mogul level. When will I get my 6-pack of vouchers?

Vouchers will be mailed to applicable members in late February/eary March 2014 along with the 38th CIFF Program Guide.

[Permalink]

As a Director, Executive Producer, or Movie Mogul member, when can I expect to receive my pass?

Passes and Opening Night Gala tickets will be mailed the week of March 3, 2014.

If you became a member after March 12, 2014 your Pass and Opening Night Gala ticket will be held at Patron Services, located in the lobby of Tower City Cinemas to the left of the concessions, and will be available for pick up after 5 PM on Opening Night (March 19, 2014).

[Permalink]

I purchased a Director/Executive Producer/Movie Mogul membership last minute, How can I get my pass?

If you purchased your passholder memebrship after March 12, 2014, your Pass and Opening Night Gala ticket will be held at Patron Services, located in the lobby of Tower City Cinemas to the left of the concessions. It will be available for pick up after 5 PM on Opening Night (March 19, 2014).

[Permalink]

Are Day Passes available?

Day Passes are only available while supplies last during the Festival. They can only be purchased at the Challenge Match area for a donation of $150 per day for weekdays (Monday-Thursday) or $200 per day for weekend days (Friday-Sunday).

[Permalink]

Tickets And Vouchers

What is the price of tickets?

Opening Night Gala tickets:

--> $100 for members
--> $125 for non-members

Festival tickets:

--> $12 for members*
--> $14 for non-members*

*Large orders containing 10 or More tickets will receive a discount of $2 off per ticket (10/ticket for members and $12/ticket for non-members). This discount is not valid on Opening Night Gala tickets or in combination with other discounts.

Please note that tickets purchased via the phone, internet, or mail will be charged a $3 handling fee per order.

[Permalink]

When and where can I purchase tickets?

Tickets go on sale:

For members -- February 28, 2014 at 11 AM via the internet, phone (877.304.3456), or mail (2510 Market Avenue, Cleveland, OH 44113).

For general public -- March 7, 2014 at 11 AM via the internet, phone (877.304.3456), mail (2510 Market Avenue, Cleveland, OH 44113), or in person at the Ulmer & Berne Film Festival Box Office located in the lobby of Tower City Cinemas.

Tickets are available for purchase online until 11 PM on the day before the screening. You may also purchase tickets by phone (877.304.3456) or in person at the Ulmer & Berne Film Festival Box Office (located in the lobby of Tower City Cinemas). See below for box office hours.

Day-of show tickets are only available for purchase in person at the Ulmer & Berne Film Festival Box Office.

[Permalink]

What are the hours of the Film Festival Box Office?

Pre-Festival:

March 7 -19, 2014
11 AM - 7 PM (Monday - Saturday)
12 Noon - 5 PM (Sunday)

During the Festival:

March 20-30, 2014:
8:30 AM - 9:30 PM Daily

March 30, 2014
8:30 AM - 7 PM

[Permalink]

How do I get my tickets once I've ordered them?

Ticket orders placed on or before March 11, 2014 via the internet, phone, or mail will be mailed to the address provided (unless indicated as Will Call by the purchaser).

Ticket orders placed after March 11, 2014 will be available for pick up prior to the Festival at the Ulmer & Berne Film Festival Box Office (located in the lobby of Tower City Cinemas at the main box office) or during the Festival at Will Call.

[Permalink]

I did not receive my tickets. What should I do?

Orders placed on or prior to March 11, 2014 will be mailed unless indicated differently by the customer. Orders placed after March 11, 2014 will be held at Will Call. For information on Will Call, please refer to What is Will Call and where is it located?

If you have not received your tickets within a few days of placing your order prior to March 11, 2014, or if your order arrives incomplete or is incorrect, contact the Ulmer & Berne Film Festival Box Office by phone (877.304.3456) or email (tickets@clevelandfilm.org) and they will assist you.

[Permalink]

I lost my tickets. What should I do?

In the event you have misplaced your CIFF tickets, please contact the Ulmer & Berne Film Festival Box Office (877.304.3456 or tickets@clevelandfilm.org) or visit them during hours of operation, in the lobby of Tower City Cinemas at the main box office. CIFF personnel will locate your ticket order in our system by order number or the last name of the purchaser.

[Permalink]

Can ticket purchases be refunded or exchanged?

Tickets are nonrefundable except in the case of a cancelled screening. Exchanges, when possible, will be subject to a $3 processing fee per order.

[Permalink]

I won vouchers. When will they be sent to me?

Vouchers and a 38th Program Guide will be mailed out to winners in early March 2014.

[Permalink]

What is the price of vouchers?

Vouchers are no longer available for purchase. Vouchers can only be obtained through CIFF membership benefits at certain levels, CIFF donations, or CIFF sponsorship/community partnership.

[Permalink]

What is the difference between vouchers and tickets?

Tickets are reserved for a screening of a specific film with a specific screening time and date. Vouchers are non-specific and therefore, will not admit you to a film. Vouchers are not for purchase and must be exchanged in person for tickets to specific screenings. Exchange as early as possible to avoid Stand By or sellouts!

[Permalink]

How do I purchase a gift certificate?

Gift certificates can be purchased online through our website on the Gift Certificates page, over the phone (216.623.3456 x10), or in person at our Business Office (2510 Market Avenue, Cleveland, OH 44113).

Gift Certificates are redeemable for CIFF events, tickets, membership, and merchandise. Gift Certificates are not redeemable for concessions.

To purchase a gift certificate through our website, follow these steps:

1. Click the pink SUPPORT US link located at the top right of the home page.

2. Select the Gift Certificates tab to access a list of available CIFF merchandise.

3. Enter the amount and select your preferred delivery method--paper or email.

4. Enter the recipient's information and click ADD TO CART. A pop-up box will appear to confirm you have added items to your cart.

5. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the page.

6. Review the order information to make sure it is correct, then click CHECKOUT NOW.

7. Enter your billing information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

You will receive an order confirmation number and a receipt will be sent via email, if provided.

[Permalink]

How do I redeem my gift certificate?

Gift certificates can be redeemed in person, through the mail, or online during checkout by entering the code located in the body of your email receipt or at the bottom of your paper certificate.

[Permalink]

Volunteering

What types of volunteer opportunities are available at the Festival?

We are so grateful to our hundreds of volunteers who wear many hats at the Festival. They assist with Challenge Match, Stand By, Merchandise, the Ulmer & Berne Film Festival Store, Hospitality Headquarters, and Parking. Duties include ballot distribution and collection, ushering patrons in the theaters, monitoring the lobby and hallways, parking validation, and maintaining the reserved seating section of the theaters.

[Permalink]

How do I become a volunteer for the Festival?

For more information on volunteering please visit our Volunteer page.

[Permalink]

CIFF Tweets

Stop what you're doing and watch this. We talked w/@SquaredPictures at the #CIFF38 and things got weird, fast. http://t.co/iQr56m6sIx

a day ago   .   Reply   .   Retweet   .   Favorite

CIFF Facebook Posts

Good news film fans! CIFF38 alumni Le Week-end is opening this Friday at Cedar Lee Theatre. Make plans to see it on the big screen and support independent filmmakers! http://bit.ly/1nonf12

2 days ago   .   Link

Become a Member

Get discounts and dibs on tickets, advanced mailings, enhanced web features, exclusive invitations and more!

Join Now

Become A CIFF Member >

Become A CIFF Member

We have five different levels of membership to choose from, so find the one that best fits your film appetite!

38th CIFF Award Winners >

38th CIFF Award Winners

Look through the complete list of award winners from the 38th CIFF!

Sign up for our email newsletter

go
  • facebook
  • twitter
  • instagram
  • youtube
  • flickr
  • foursquare
  • iphone
  • android