Memberships

What are the benefits of becoming a member?

There are seven different levels of CIFF membership, each with specific benefits. ALL membership levels include these benefits:

  • Advance and complimentary mailing of the Program Guide before public distribution
  • Opportunity to buy CIFF tickets one week before general public sales
  • Discounts on CIFF tickets ($2 off the price of every ticket), CIFF merchandise (15% off) and Film (and other Arts) Feasts events (10% off)
  • Access to members-only Next Webisode Screening Room, My Schedule, and Order History on the website
  • Invitation to members-only Halfway to the CIFF event and CIFF Preview Reception

For membership descriptions and pricing please visit our Membership page.

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How do I purchase a gift membership?

If you would like to purchase a gift membership, you can do so on our Membership page, by mailing in a completed order form with payment, or over the phone by calling Debbie Marshall at 216.623.3456 x10.

  • Because CIFF members are frequently contacted via mailings and emails, and are uniquely identified and gain access to membership benefits through their login (their email address) and password (of your or their choosing), it is important to provide the member's full contact information. If you do not have their full contact information we suggest purchasing a gift certificate instead.
  • It is also important to note if this membership is a renewal of a current membership, unless you have the member's current login and password, we suggest purchasing a gift certificate instead; otherwise there is a chance the recipient of the membership will have duplicate memberships in our system.

To purchase a gift membership through the website, follow these steps:

1. Click the white JOIN tab located at the top right of the home page.

2. Review the benefits of the different membership levels and click gift under the desired membership level.

3. Then select who you would like the initial membership materials to be mailed to: the Member or the Purchaser. Please provide the member's full contact information. The member will not be initially contacted unless requested in the shipping fields of the order. A receipt notification of the order will only be sent to the billing email address and the shipping email address. Initial membership materials will be sent to the shipping address provided.

4. Enter the member contact information and click Add to Cart. A pop-up box will appear to confirm you have added items to your cart. You can also access your cart through the shopping cart icon at the top right of the web page.

5. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the page.

6. Review the order information to make sure it is correct, and then click CHECKOUT NOW.

7. Enter your billing information and shipping information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

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Should I purchase a gift membership or a gift certificate?

Give the gift of film by purchasing the film fan in your life a CIFF membership or gift certificate!

CIFF members at all levels enjoy advance ticket sales (one week before sales to the general public!), discounts on CIFF tickets (a savings of $2 per ticket!), CIFF merchandise (15% off), and Film Feast events (10% off).

Gift certificates can be redeemed toward anything we sell, from CIFF memberships, tickets, and merchandise, to Film Feast tickets. The value of the gift certificate never expires, so the recipient can choose when to redeem it or can redeem it on multiple purchases made a different times.

Whether or not to purchase a gift membership or gift certificate depends on the purchaser and the recipient. If buying a gift membership, some things to consider:

  • You will need the member’s full contact information.
    • CIFF members are frequently contacted via mailings and emails, and are uniquely identified and gain access to membership benefits through their login (their email address) and password (of your or their choosing). If you do not have their full contact information or are unsure if they are a current CIFF member, we suggest purchasing a gift certificate instead.
  • It helps to know if the recipient is a pre-existing CIFF member.
    • If you are unsure, we suggest placing the order via phone (216.623.3456), so our staff can check member status and assist you with the order.
    • If the membership is a renewal of a current membership, unless you have the member's current login and password, we suggest purchasing the gift membership over the phone (216.623.3456) or purchasing a gift certificate instead; otherwise there is a chance the recipient of the membership will have duplicate memberships in our system.
  • If the recipient is new to the Festival.
    • If they have expressed interest in the Festival, a gift membership makes a wonderful gift.
    • If you are unsure of their availability during the Festival, we suggest purchasing a gift certificate (the value of which never expires!) that can be exchanged for CIFF memberships, tickets, merchandise, and Film Feast tickets.

To purchase a gift membership, please refer to How do I purchase a gift membership?

To purchase a gift certificate, refer to How do I purchase a gift certificate?

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Are CIFF Memberships tax deductible?

CIFF Memberships are tax deductable to the maximum amount allowed by law. That said, CIFF members are often receiving goods and services in exchange for their membership payment. Depending on the level of use, the value of the benefits of a CIFF membership often exceed the price of the membership so it up to the individual to determine the value of their membership and the amount that is tax deductable.

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My Director, Executive Producer, or Movie Mogul pass was not mailed to me, when and where can I pick it up?

If you purchased your Membership pass after March 22, 2016, your Pass will be held at Patron Services, located in the lobby of Tower City Cinemas to the right of the Box Office.

Passes will be available for pick up after 5 PM on Opening Night (March 30th) or during Patron Service's hours of operation.

Hours for Patron Services are as follows:

March 31-April 10, 2016

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

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What is the Next Webisode Screening Room and how do I access it?

The Next Webisode Screening Room is a continuation of the CIFF's first-ever Web Series Program, The Next Webisode. The Next Webisode program consists of the first episode from a variety of web series. The Next Webisode program will be screening at CIFF40 on Thursday, March 31st at 9:30 PM (Code NEXT31) and Saturday, April 9th at 9:35 PM (Code NEXT09). The Next Webisode Online Screening Room will be available on clevelandfilm.org to CIFF Members-only, begining Friday, April 1, 2016.

Members can LOGIN to the CIFF website and access the Next Webisode Screening Room from their Membership Profile.

Not a CIFF member but want access to The Next Webisode Screening Room? JOIN today!

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How long is my CIFF membership good for?

CIFF Memberships are annual but are based off of the Festival cycle and therefore one CIFF membership purchase is valid one Festival only and all associated benefits will only be issued for one Festival regardless of the time of purchase.

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How do I purchase a membership?

If you are not currently a member or would like to purchase a gift membership, you can do so on our Membership page, by mailing in a completed order form with payment, or over the phone by calling Debbie Marshall at 216.623.3456 x10.

To purchase a membership through the website, follow these steps:

1. Click the white JOIN tab located at the top right of the home page.

2. Review the benefits of the different membership levels and click JOIN below the desired membership level.

3. If the membership is a gift, please refer to "How do I purchase a gift membership?" for instructions.

4. Enter the member contact information and click Add to Cart. A pop-up box will appear to confirm you have added items to your cart. You can also access your cart through the shopping cart icon at the top right of the web page.

5. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the page.

6. Review the order information to make sure it is correct, then click CHECKOUT NOW.

7. Enter your billing information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

If you are currently a member and would like to renew, follow the steps for membership renewal under "How do I renew my membership?"

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How do I renew my membership?

You must first login. Click on LOGIN in the upper right corner of the home page. Enter your email and password. Click login. If you have forgotten your password click on Forgotten Password? to enitiate a password reset sent to the email address associated with your membership account.

Follow these steps to renew your membership:

1. Click the white JOIN link located at the top right corner of the page. You will be redirected to the membershp page. Membership levels and benefits will be listed.

2. Click the renew button below the level you'd like to renew. Contact information will appear below which you can edit if need be. The page will refresh. Click on renew now button.

3. Click the Add to Cart button. A pop-up box will appear to confirm you have added items to your cart.

4. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the page.

5. Review the order information to make sure it is correct, then click CHECKOUT NOW.

6. Enter your billing information and click CONTINUE.

7. Enter your payment information and hit PLACE ORDER.

You will receive an order confirmation number and a receipt will be sent via email, if provided.

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How do I log in to my membership account on the website?

Click on LOGIN in the upper right corner of the home page. Enter your email addres associated with your memebrship account and password. Click login.

You will see a "Hello, MemberFirstName! Your Account" link at the top right of page. If you do not see this, you are not logged in. Click on the link to view and/or edit your account information.

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What do I do if I forgot my membership login information?

If you do not remember your password, you have the option to reset your password using the email address you provided at sign-up. Click on the white LOGIN link at the top right of the page. Click on the Forgotten Password? link and enter your email. An email with login information will be sent to the email entered.

If you no longer have access to that email address, please call Debbie Marshall at 216.623.3456 x10.

Also refer to How do I log into my membership account on the website?

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As a member, when will my Program Guide be mailed?

Members are the first and only patrons to receive our CIFF Program Guide via a complimentary mailing. The 40th CIFF Program Guide will be mailed to members the week of March 7, 2016.

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How does the members-only My Schedule feature work?

My Schedule allows members to select the films they want to see and add them to a custom schedule, which is saved under their Member Profile.

Members can browse a complete alphabetical listing of films here and then click on a film title for a description. Members can also browse the 40th CIFF Program per day by clicking the white FILMS link and selecting either the Films Listing or Films Schedule link.

Once logged in as a member, they can add films to their My Schedule in one of two ways: without purchasing or during the checkout process. Please note that purchased film screenings will automatically be added to My Schedule.


To add films to My Schedule without purchasing:

1. From the film description page, select the screening date and time you plan on attending from the drop down menu located above the film’s photos/trailer.

2. Click the ADD TO SCHEDULE link located next to the screening times. The ADD TO SCHEUDLE option will change to ADDED! indicating the screening is now on My Schedule.

Add films to the Shopping Cart from My Schedule by first confirming you have selected the correct screening time and date, selecting a quantity of tickets, and clicking on the ADD TO CART button. A pop-up box will appear to confirm you have added items to your cart.


To add films to My Schedule from the Cart:

1. Purchased film screenigns are automatically added to My Schedule.

OR

1. If you prefer to manually add them, click the ADD TO SCHEDULE button in your Cart for each film you would like added to My Schedule.

2. The ADD TO SCHEUDLE option will change to ADDED! indicating the screening is now on My Schedule.

To view or edit My Schedule, click on the schedule icon next to the cart icon at the top of the page.


To remove films from My Schedule click on the —FROM SCHEDULE button below the ADD TO CART button.

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I am a CIFF member at the Film Fanatic, Film Star, Director, Executive Producer, or Movie Mogul level. When will I get my vouchers?

Vouchers are a benefit of members at the Film Fanatic, Film Star, Director, Executive Producer, and Movie Mogul levels.

New this year, paper vouchers will not be distributed to members. Instead, paper vouchers will be replaced by Virtual Voucher Credits. Once tickets go on sale, log in as a member on clevelandfilm.org to redeem the virtual voucher credits already applied to your cart. Virtual Voucher Credits can also be applied to orders that are mailed, in-person, or called into the Box Office.

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As a Director, Executive Producer, or Movie Mogul member, when can I expect to receive my pass?

Passes and Opening Night Gala invitations will be mailed out the weekof March 14, 2016.

If you become a passholder member after March 22, 2016, your Pass and Opening Night Gala invitation will be held at Patron Services, located in the lobby of Tower City Cinemas to the right of the Box Office, and will be available for pick up after 5 PM on Opening Night (March 30, 2016).

Hours for Patron Services are as follows:

March 31-April 10, 2016

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

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I purchased a Director/Executive Producer/Movie Mogul membership last minute, How can I get my pass?

If you purchased your passholder memebrship on or after March 22, 2016, your Pass and Opening Night Gala ticket will be held at Patron Services, located in the lobby of Tower City Cinemas. It will be available for pick up after 5 PM on Opening Night (March 30, 2016) or at Patron Services, located in the lobby of Tower City Cinemas to the right of the Box Office. Patron Services hours are as follows:

March 31-April 10, 2016

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

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Are Day Passes available?

Day Passes are only available during the Festival, while supplies last. They can only be purchased in-person at the Challenge Match for a donation of $150.00 per day for weekdays (Monday-Thursday) and $200.00 per day for weekend days (Friday-Sunday).

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Volunteering

How old do I need to be to volunteer?

You must be at least 18-years-old to volunteer.

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What types of volunteer opportunities are available at the Festival?

We are so grateful to our hundreds of volunteers who wear many hats at the Festival. They assist with Challenge Match, Stand By, Merchandise Store, Patron Services, Hospitality Headquarters, and Parking. Duties include ballot distribution and collection, ushering patrons into the theaters, monitoring the lobby and hallways, parking validation, and maintaining the reserved seating section of the theaters.

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How do I become a volunteer for the Festival?

For more information on volunteering please visit our Volunteer page.

Please note: We are no longer accepting volunteers for the 40th CIFF (March 30-April 10, 2016).

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Festival 101

When and where will the 40th CIFF Program Guide be available?

The CIFF40 Program will be live on the website on Friday, March 4, 2016.

CIFF members are the first to be mailed a complimentary CIFF Program Guide when they become available the week of March 7, 2016.

If you are not a member and would like a Program Guide mailed to you, you can purchase one for a shipping fee of $5 per Program Guide via our Merchandise page.

To purchase a Program Guide, follow these steps:

1. Click the SUPPORT US link located at the top right of the home page.

2. Select the Merchandise tab to access a list of available CIFF merchandise.

3. Input the number of Program Guides you would like in the quantity box.

4. Click on ADD TO CART. A pop-up box will appear to confirm you have added the Program Guide to your cart.

5. If you are done adding items to your cart, click "go to cart" on the pop-up box or click the shopping cart icon at the top right of the page.

6. Review the order information to make sure it is correct, then click CHECKOUT NOW.

7. Enter your billing information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

You will receive an order confirmation number and a receipt will be sent via email, if provided.

Program Guides will be the week of March 14, 2016 and will be available for pick up at Greater Cleveland Dollar Bank branches, Northeastern Ohio ibraries (Public, County, and Independent), Cleveland Cinemas locations, and throughout Tower City Center. They are also available at most local and independent coffee shops, restaurants, book stores, boutiques, and community centers throughout the Greater Cleveland and Northeast Ohio.

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My pass was not mailed to me, where do I pick it up?

Passes can be picked up at Patron Services, located in the lobby of Tower City Cinemas to the right of the Box Office. Hours for Patron Services are as follows:

March 31-April 10, 2016

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

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I misplaced my pass, what do I do?

Visit our staff at Patron Services, located in the lobby of Tower City Cinemas, to the right of the Box Office. Please note that a fee will be charged when addressing lost, forgotten, or stolen passes.

Patron Services hours are as follows:

March 31-April 10, 2016

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

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Are refunds or exchanges possible?

Exchanges, when possible, will be subject to a $4.00 processing fee per order.

No refunds will be issued except in the case of a cancelled screening.

The last day for refunds is April 10, 2016. Unused tickets and vouchers cannot be refunded or exchanged.

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Is there a Senior Discount on tickets?

Yes, Senior Citizens age 65 or older can purchase tickets to the CIFF for a discounted rate of $14.00 per ticket. Orders must be placed in-person and with a valid, current ID.

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Is there a group rate for tickets?

There is not a group rate for tickets, however when purchasing 10 or More tickets in one order, you are eligable for a discount of $2 off the price of every ticket. The 10 or More promotion cannot be combined with any other discount codes or offers.

Members: $12 per ticket for 10 or More

Non-members: $14 per ticket for 10 or More

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How much are tickets to the 40th CIFF?

Members: $14.00

Non-members: $16.00

Students/Seniors (65+), in-person and wtih current ID only

Placing a large tiket order? Now you can automatcally save $2 off the price of every ticket when your order contains 10 or More tickets. Not valid for Opening Night Gala tickets or in combination with any other discount offer or discount code.

Members: $12.00 per ticket with 10 or More

Non-Members: $14.00 per ticket with 10 or More

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Does the CIFF have a Lost & Found?

Lost & Found is located at Patron Services, in the lobby of Tower City Cinemas to the right of the Box Office. Patron Services hours are as follows:

Lost & Found items remaining at the end of the Festival will be donated on April 11, 2016.

The CIFF is not resonsible for lost or stolen goods.

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What accommodations does the CIFF have for persons with disabilities?

Assisted LIstening Devices are available for hearing-impaired patrons Please inqiuire at the Box Office.

Due to the nature of independent filmmaking, films shown at teh CIFF are not formatted for closed captioning. However, we screen a wide selection of foreign films, the majority of which are subtitled.

Tower City Center and Tower City CInemas are wheelchair accessible, and most theaters offer companion seating. There are a limited amount of wheelchairs avilable for loan for patrons who might need one but do not have one. Olease inquire at Patron Services, located inside the lobby of Tower City Cinemas to the right of the Box Office.

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Where is the CIFF held and how do I get there?

The Cleveland International Film Festival takes place primarily at Tower City Cinemas in Tower City Center (230 West Huron Road, Cleveland, OH 44113).

For driving directions to Tower City Cinemas, please visit our Parking page.

For public transportation to Tower City Cinemas, please visit our RTA & More page.

The Festival also hosts neighborhood screenings at locations throughout Northeast Ohio. At the 40th CIFF (2016), these include the Akron Art Museum, the Akron-Summit County Public Library, the Beachland Ballroom & Tavern, the Capitol Theatre, the Cedar Lee Theatre, Cleveland Institute of Art Cinematheque, The Nightlight in Akron, and the Palace Theatre at Playhouse Square.

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How many films can I see in one day?

If you want to wake up really early and stay up really late, you can see as many as 5 screenings on a week day and 7 screenings on a weekend day!

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Are the films rated or age-restricted?

Most independent and international films are unrated by the M.P.A.A.; therefore, viewer discretion is advised and any content warnings should be heeded. No person under the age of 10 will be admitted—except for Family Film screenings.

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What is the difference between late additions and added screenings?

A late addition is a film that has been added to the CIFF schedule after the Program Guide has been printed.

An added screening is a supplementary screening time for a popular Festival film that is already a part of the CIFF program. Check the Latest Updates page or iPhone/Android mobile apps for up-to-date schedule changes and additions.

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Where can I park for the Festival?

For the 40th CIFF (2016):

Discounted self-parking ($5.00 per visit) is offered WHEN AVAILABLE to CIFF patrons in the Tower City Center self-parking garage. Patrons must have their parking ticket validated at Tower City Cinemas to receive the discounted rate of $5.00 per visit.

Please note that parking at Tower City Center is shared with other Tower City Center patrons, merchants, and employees, as well as the patrons of the Horseshoe Casino, Progressive Field, and Quicken Loans Arena. Parking is on a first-come, first-served basis and is therefore not guaranteed to CIFF patrons.

We ask you to arrive at your film at least 20 minutes early, so please be sure to account for the time needed for finding parking and the time needed to get rom your car to the theater. Please allow at least 1 hour of extra travel time.

If you have a GPS system or access to internet mapping systems (e.g., Google Maps or MapQuest), use this address for directions to Tower City Center self-parking:

737 Canal Road
Cleveland, OH 44113

Tower City Center valet parking is free WHEN AVAILABLE for Day, Executive Prodcuer, Movie Mogul, and Sponsor passholders. Please present your Film Festival pass to receive free Tower City Center valet parking. Access to Tower City Center valet parking is located off of W 3rd Street between Prospect Avenue and W Huron Road.

For more information on transportation to Tower City Center and alternatives to Tower City Center self-parking, please visit Plan Your Day.

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When should I arrive for a film?

Seating is available at all screenings on a first-come, first-served basis. Ticket holders and passholders must arrive at least 20 minutes before the scheduled start of any screening for admission. Theater personnel may refuse to permit late seating. Seat-saving is not permitted. All patrons must leave the theater following each screening and take any personal belongings. Please allow additional travel time to ensure you arrive on time for your films.

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What is the CIFF seating policy at Tower City Cinemas?

  • Passholders and ticket holders must arrive at least 20 minutes before the scheduled start of any screening for admission.
  • General admission seating for ticket holders, which is limited to 100 spaces per screening, is available on a first-come, first-served basis.
  • Passholder seating is also limited to 100 spaces per screening and is available on a first-come, first-served basis.
  • Patrons are encouraged to fill middle row seating first in order to minimize any disruption as the remainder of the audience arrives.
  • Seat saving is not permitted.
  • Theater personnel may refuse to permit late seating.
  • All patrons must leave the theater following each screening and take any personal belongings. Patrons and items that remain will be removed from the theater.
  • Seating policies at Film Festival neighborhood locations vary.

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Once I arrive at Tower City Center, where do I go?

Tower City Cinemas is located in the southeast corner of Tower City Center, just beyond the food court. If you have not already received your tickets, they will be at Will Call. For information on Will Call, please refer to "What is Will Call and where is it located?"

Lines for ticket holders form in the hallway to the right of the main entrance to Tower City Cinemas and are admitted to the theater no earlier than 10-15 minutes before show time.

Lines for Stand By ticket purchases and Stand By ticket holders will be in the hallway to the left of the main entrance to Tower City Cinemas. For the Stand By procedure, please refer to "What is Stand By and how does it work?"

Avoid the lines, Stand By, and sellouts by becoming a passholder! Passholders are admitted to the theater no earlier than 30 minutes prior to a film and no later than 15 minutes prior to a film.

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What is Will Call and where is it located?

Will Call, also known as the Duke Desk, is located in the hallway, just to the left of the main entrance to Tower City Cinemas. Tickets will be held in the last name of the purchaser. Please bring a printout of your order or a form of ID when picking up your tickets at Will Call. The hours for Will Call at Tower City Cinemas are are follows:

March 31-April 10, 2016

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM- 12 Midnight

Will Call for our neighborhood screenings can be picked up in advance at the Duke Desk at Tower City Cinemas,no later than 1 hour prior to the screening. One hour before the neighborhood screening, Will Call tickets will be available for pick up at the box office of the theater where the screening is taking place.

Please bring a printout of your order or a form of ID when picking up your order at Will Call.

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What is Stand By and how does it work?

Only a portion of available seats are sold in advance so we can save room for our passholders. Therefore, even for crowded films, we can often accommodate many patrons just before showtime.

Numbered Stand By tickets are sold (cash or voucher only) beginning one hour before showtime, outside the theatre lobby at Stand By. (Be aware a line sometimes forms earlier than this.) Then just before the film begins, Stand By ticket holders are admitted, in numerical order, on a space-available basis until the theater is full. Those who cannot get in receive a refund in the manner in which they paid. Cash or vouchers only; no checks or credit cards accepted.

Stand By ticket purchases and line-up for neighborhood screenings will be available for purchase one hour prior to the screening at the neighborhood theater's box office and follow the same time frame as regular Stand By.

Hint: buy your tickets early or, better yet, join at a passholder-level member to avoid Stand By!

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Why is there a preferred seating section in the theater?

Preferred seating is a benefit of Day, Guest, Executive Producer, Movie Mogul, and Sponsor passholders. In addition to the preferred seating section, Movie Mogul members are guaranteed a reserved seat for themselves and one other ticketed guest to each screening of their choice. To take advantage of this perk, become a member today!

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Where do I purchase merchandise from the Festival?

Festival merchandise can be purchased in-person during the Festival at the Film Festival Store, located in the lobby of Tower City Cinemas to the left of the main entrance and across from the Challenge Match. Hours for the Merchandise Store, sponsored by Closet Factory, are as follows:

March 31-April 10, 2016

10:30 AM- 10:00 PM, Daily

40th CIFF merchandise can also be purchased post-Festival on our website or over the phone by contacting Debbie Marshall at 216.623.3456 x10. Merchandise from previous Festivals is also available for purchase on our website.

To purchase merchandise through our website, follow these steps:

1. Click the SUPPORT US link located at the top right of the home page.

2. Select the Merchandise tab to access a list of available CIFF merchandise.

3. For each item, select the size and quantity, and click ADD TO CART. A pop-up box will appear to confirm you have added items to your cart.

4. If you are done adding items to your cart, click "go to cart" on the pop-up box or click the shopping cart icon at the top right of the page.

5. Review the order information to make sure it is correct, then click CHECKOUT NOW.

6. Enter your billing information and click CONTINUE.

7. Enter your payment information and hit PLACE ORDER.

You will receive an order confirmation number and a receipt will be sent via email, if provided.

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Where do I make a donation to the Festival?

You can do so via:

1. CIFF Website on the Support Us page. To make a donation through our website, follow these steps:

Click the SUPPORT US link located at the top right of the home page.

Select the amount you would like to donate from the drop-down menu next to "I LOVE THE CIFF THIS MUCH:". If you do not see the amount you wish to donate, select "Other" and enter the amount.

Checkmark the box below to indicate if it is in honor or in memory of someone.

Click DONATE and a pop-up box will appear to confirm you have added items to your cart.

Once you are done adding items to your cart, select "go to cart" on the pop-up box or click on the shopping cart icon at the top right of the page.

Review the order information to make sure it is correct, then click CHECKOUT NOW.

Enter your billing information and click CONTINUE.

Enter your payment information and hit PLACE ORDER.

2. Mail. Send your donation to our Business Office:

Cleveland International Film Festival
2510 Market Avenue
Cleveland, OH 44113

3. Phone at 216.623.3456 x19

4. In person at our Festival Challenge Match. Located to the left of the concessions in the lobby of Tower City Cinemas and across from the Merchandise Store. The hours for the Challenge Match are as follows:

March 31-April 10, 2016

10:30 AM-11:30 PM, Daily

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How do I get more involved as a sponsor or partner of the Festival?

If you are interested in sponsorship opportunities and packages with the Festival, or are part of an organization or media outlet that would like to partner with the Festival, please contact our Associate Director, Patrick Shepherd, at 216.623.3456 x23 or at patrick@clevelandfilm.org.

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How can I purchase/view a film I saw at the Festival?

The mission of the CIFF is exhibition and education; therefore, we do not distribute films screened during the Festival. However, Print Source contact information is located below most feature film descriptions in the Program Guide as well as on our website under the film's description page in the right-hand column. You can use this information to contact the distribution company/filmmaker about purchasing or viewing their film.

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Tickets And Vouchers

What is the price of tickets?

Opening Night Gala tickets:

--> $175 for members
--> $200 for non-members

Festival tickets:

--> $14 for members*
--> $16 for non-members*

--> $14 for students and seniors (65+), in-person and w/ valid ID only

*Large orders containing 10 or More tickets will receive a discount of $2 off per ticket ($12/ticket for members and $14/ticket for non-members). This discount is not valid on Opening Night Gala tickets or in combination with another discount offer or discount code.

Please note tickets purchased via the phone, internet, or mail will be charged a $4 handling fee per order.

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When and where can I purchase tickets?

Tickets go on sale:

For members -- March 11, 2016 at 11 AM via the internet, phone (877.304.3456), mail (2510 Market Avenue, Cleveland, OH 44113, or in person at the Film Festival Box Office located in the lobby of Tower City Cinemas open pre-Festival, Monday-Saturday, 11 AM-7 PM and Sunday 12 Noon-5 PM.

For general public -- March 18, 2016 at 11 AM via the internet, phone (877.304.3456), mail (2510 Market Avenue, Cleveland, OH 44113), or in person at the Film Festival Box Office located in the lobby of Tower City Cinemas open pre-Festival, Monday-Saturday, 11 AM-7 PM and Sunday 12 Noon-5 PM .

Tickets are available for purchase online until 12 Midnight on the day before the screening. You may also purchase tickets by phone (877.304.3456) or in person at the Film Festival Box Office (located in the lobby of Tower City Cinemas)

Day-of show tickets are only available for purchase in person at the Film Festival Box Office. During the Festival, the Box Office is open Sunday-Thursday, 8:30 AM-10:00 PM and Friday-Saturday, 8:30-12 Midinight.

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What are the hours of the Film Festival Box Office?

For the 40th CIFF (2016):

Pre-Festival

For Members only

March 11-17, 2016:

11 AM - 7 PM (Monday - Saturday)

12 Noon - 5 PM (Sunday)

For the general public

March 18-30, 2016:

11 AM - 7 PM (Monday - Saturday)

12 Noon - 5 PM (Sunday)

During the Festival

March 31-April 10, 2016:

Sunday-Thursday, 8:30 AM - 10:00 PM

Friday-Saturday, 8:30 AM- 12 Midnight



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How do I get my tickets once I've ordered them?

Ticket orders placed on or before March 22, 2016 via the internet, phone, or mail will be mailed to the address provided (unless indicated as Will Call by the purchaser).

Ticket orders placed after March 22, 2016 will be available for pick up prior to the Festival at the Film Festival Box Office (located in the lobby of Tower City Cinemas at the main box office) or during the Festival at Will Call.

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I did not receive my tickets. What should I do?

Orders placed on or prior to March 22, 2016 will be mailed unless indicated differently by the customer. Orders placed after March 22, 2016 will be held at Will Call. For information on Will Call, please refer to What is Will Call and where is it located?

If you have not received your tickets within a few days of placing your order on or prior to March 22, 2016, or if your order arrives incomplete or is incorrect, contact the Film Festival Box Office by phone (877.304.3456) or email (tickets@clevelandfilm.org) and they will assist you.

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I lost my tickets. What should I do?

In the event you have misplaced your CIFF tickets, please contact the Film Festival Box Office (877.304.3456 or tickets@clevelandfilm.org) or visit them during hours of operation, in the lobby of Tower City Cinemas at the main box office. CIFF personnel will locate your ticket order in our system by order number or the last name of the purchaser.

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Can ticket purchases be refunded or exchanged?

Tickets are nonrefundable except in the case of a cancelled screening. The last day for refunds is April 10, 2016. Exchanges, when possible, will be subject to a $4 processing fee per order.

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I won vouchers. When will they be sent to me?

Vouchers and a 40th CIFF Program Guide will be mailed out to winners in mid-March 2016.

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What is the price of vouchers?

Vouchers are no longer available for purchase. Vouchers can only be obtained through CIFF membership benefits at certain levels, CIFF donations, or CIFF sponsorships & community partnerships.

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What is the difference between vouchers and tickets?

Tickets are designated for a screening of a specific film with a specific screening time and date. Paper Vouchers are non-specific and therefore, will not admit you to a film. Vouchers are not for purchase and must be exchanged over the phone or in-person for tickets to specific screenings. Exchange as early as possible to avoid Stand By or sellouts!

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How do I purchase a gift certificate?

Gift certificates can be purchased online through our website on the Gift Certificates page, over the phone (216.623.3456 x10), or in person at our Business Office (2510 Market Avenue, Cleveland, OH 44113).

Gift Certificates are redeemable for CIFF events, tickets, membership, and merchandise. Gift Certificates are not redeemable for concessions.

To purchase a gift certificate through our website, follow these steps:

1. Click the SUPPORT US link located at the top right of the home page.

2. Select the Gift Certificates tab to access a list of available CIFF merchandise.

3. Enter the amount and select your preferred delivery method--paper or email.

4. Enter the recipient's information and where you would like the certificate sent to. Click ADD TO CART. A pop-up box will appear to confirm you have added items to your cart.

5. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the page.

6. Review the order information to make sure it is correct, then click CHECKOUT NOW.

7. Enter your billing information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

You will receive an order confirmation number and a receipt will be sent via email, if provided.

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How do I redeem my gift certificate?

Gift certificates can be redeemed in person, through the mail, or online during checkout by entering the code located in the body of your email receipt or at the bottom of your paper certificate.

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CIFF Tweets

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CIFF Facebook Posts

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