Memberships

What are the benefits of becoming a member?

There are seven different levels of CIFF membership, each with specific benefits. ALL membership levels include these benefits:

  • Advance and complimentary mailing of the Program Guide before public distribution
  • Opportunity to buy CIFF tickets one week before general public sales
  • Discounts on CIFF tickets ($2 off the price of every ticket), CIFF merchandise (15% off) and Film (and other Arts) Feasts events (10% off)
  • Access to members-only Next Webisode Screening Room, My Schedule, and Order History on the website
  • Invitation to members-only Halfway to the CIFF event and CIFF Preview Reception

For membership descriptions and pricing please visit our Membership page.

How do I purchase a gift membership?

If you would like to purchase a gift membership, you can do so on our Membership page, by mailing in a completed order form with payment, or over the phone by calling Debbie Marshall at 216.623.3456 x10.

  • Because CIFF members are frequently contacted via mailings and emails, and are uniquely identified and gain access to membership benefits through their login (their email address) and password (of your or their choosing), it is important to provide the member's full contact information. If you do not have their full contact information we suggest purchasing a gift certificate instead.
  • It is also important to note if this membership is a renewal of a current membership, unless you have the member's current login and password, we suggest purchasing a gift certificate instead; otherwise there is a chance the recipient of the membership will have duplicate memberships in our system.

To purchase a gift membership through the website, follow these steps:

1. Click the white JOIN tab located at the top right of the home page.

2. Review the benefits of the different membership levels and click gift under the desired membership level.

3. Then select who you would like the initial membership materials to be mailed to: the Member or the Purchaser. Please provide the member's full contact information. The member will not be initially contacted unless requested in the shipping fields of the order. A receipt notification of the order will only be sent to the billing email address and the shipping email address. Initial membership materials will be sent to the shipping address provided.

4. Enter the member contact information and click Add to Cart. A pop-up box will appear to confirm you have added items to your cart. You can also access your cart through the shopping cart icon at the top right of the web page.

5. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the page.

6. Review the order information to make sure it is correct, and then click CHECKOUT NOW.

7. Enter your billing information and shipping information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

Should I purchase a gift membership or a gift certificate?

Give the gift of film by purchasing the film fan in your life a CIFF membership or gift certificate!

CIFF members at all levels enjoy advance ticket sales (one week before sales to the general public!), discounts on CIFF tickets (a savings of $2 per ticket!), CIFF merchandise (15% off), and Film Feast events (10% off).

Gift certificates can be redeemed toward anything we sell, from CIFF memberships, tickets, and merchandise, to Film Feast tickets. The value of the gift certificate never expires, so the recipient can choose when to redeem it or can redeem it on multiple purchases made a different times.

Whether or not to purchase a gift membership or gift certificate depends on the purchaser and the recipient. If buying a gift membership, some things to consider:

  • You will need the member’s full contact information.
    • CIFF members are frequently contacted via mailings and emails, and are uniquely identified and gain access to membership benefits through their login (their email address) and password (of your or their choosing). If you do not have their full contact information or are unsure if they are a current CIFF member, we suggest purchasing a gift certificate instead.
  • It helps to know if the recipient is a pre-existing CIFF member.
    • If you are unsure, we suggest placing the order via phone (216.623.3456), so our staff can check member status and assist you with the order.
    • If the membership is a renewal of a current membership, unless you have the member's current login and password, we suggest purchasing the gift membership over the phone (216.623.3456) or purchasing a gift certificate instead; otherwise there is a chance the recipient of the membership will have duplicate memberships in our system.
  • If the recipient is new to the Festival.
    • If they have expressed interest in the Festival, a gift membership makes a wonderful gift.
    • If you are unsure of their availability during the Festival, we suggest purchasing a gift certificate (the value of which never expires!) that can be exchanged for CIFF memberships, tickets, merchandise, and Film Feast tickets.

To purchase a gift membership, please refer to How do I purchase a gift membership?

To purchase a gift certificate, refer to How do I purchase a gift certificate?

Are CIFF Memberships tax deductible?

CIFF Memberships are tax deductable to the maximum amount allowed by law. That said, CIFF members are often receiving goods and services in exchange for their membership payment. Depending on the level of use, the value of the benefits of a CIFF membership often exceed the price of the membership so it up to the individual to determine the value of their membership and the amount that is tax deductable.

My Director, Executive Producer, or Movie Mogul pass was not mailed to me, when and where can I pick it up?

If you purchased your Membership pass after March 22, 2016, your Pass will be held at Patron Services, located in the lobby of Tower City Cinemas to the right of the Box Office.

Passes will be available for pick up after 5 PM on Opening Night (March 30th) or during Patron Service's hours of operation.

Hours for Patron Services are as follows:

March 31-April 10, 2016

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

What is the Next Webisode Screening Room and how do I access it?

The Next Webisode Screening Room is a continuation of the CIFF's first-ever Web Series Program, The Next Webisode. The Next Webisode program consists of the first episode from a variety of web series. The Next Webisode program will be screening at CIFF40 on Thursday, March 31st at 9:30 PM (Code NEXT31) and Saturday, April 9th at 9:35 PM (Code NEXT09). The Next Webisode Online Screening Room will be available on clevelandfilm.org to CIFF Members-only, begining Friday, April 1, 2016.

Members can LOGIN to the CIFF website and access the Next Webisode Screening Room from their Membership Profile.

Not a CIFF member but want access to The Next Webisode Screening Room? JOIN today!

How long is my CIFF membership good for?

CIFF Memberships are annual but are based off of the Festival cycle and therefore one CIFF membership purchase is valid one Festival only and all associated benefits will only be issued for one Festival regardless of the time of purchase.

How do I purchase a membership?

If you are not currently a member or would like to purchase a gift membership, you can do so on our Membership page, by mailing in a completed order form with payment, or over the phone by calling Debbie Marshall at 216.623.3456 x10.

To purchase a membership through the website, follow these steps:

1. Click the white JOIN tab located at the top right of the home page.

2. Review the benefits of the different membership levels and click JOIN below the desired membership level.

3. If the membership is a gift, please refer to "How do I purchase a gift membership?" for instructions.

4. Enter the member contact information and click Add to Cart. A pop-up box will appear to confirm you have added items to your cart. You can also access your cart through the shopping cart icon at the top right of the web page.

5. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the page.

6. Review the order information to make sure it is correct, then click CHECKOUT NOW.

7. Enter your billing information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

If you are currently a member and would like to renew, follow the steps for membership renewal under "How do I renew my membership?"

How do I renew my membership?

You must first login. Click on LOGIN in the upper right corner of the home page. Enter your email and password. Click login. If you have forgotten your password click on Forgotten Password? to enitiate a password reset sent to the email address associated with your membership account.

Follow these steps to renew your membership:

1. Click the white JOIN link located at the top right corner of the page. You will be redirected to the membershp page. Membership levels and benefits will be listed.

2. Click the renew button below the level you'd like to renew. Contact information will appear below which you can edit if need be. The page will refresh. Click on renew now button.

3. Click the Add to Cart button. A pop-up box will appear to confirm you have added items to your cart.

4. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the page.

5. Review the order information to make sure it is correct, then click CHECKOUT NOW.

6. Enter your billing information and click CONTINUE.

7. Enter your payment information and hit PLACE ORDER.

You will receive an order confirmation number and a receipt will be sent via email, if provided.

How do I log in to my membership account on the website?

Click on LOGIN in the upper right corner of the home page. Enter your email addres associated with your memebrship account and password. Click login.

You will see a "Hello, MemberFirstName! Your Account" link at the top right of page. If you do not see this, you are not logged in. Click on the link to view and/or edit your account information.

What do I do if I forgot my membership login information?

If you do not remember your password, you have the option to reset your password using the email address you provided at sign-up. Click on the white LOGIN link at the top right of the page. Click on the Forgotten Password? link and enter your email. An email with login information will be sent to the email entered.

If you no longer have access to that email address, please call Debbie Marshall at 216.623.3456 x10.

Also refer to How do I log into my membership account on the website?

As a member, when will my Program Guide be mailed?

Members are the first and only patrons to receive our CIFF Program Guide via a complimentary mailing. The 40th CIFF Program Guide will be mailed to members the week of March 7, 2016.

How does the members-only My Schedule feature work?

My Schedule allows members to select the films they want to see and add them to a custom schedule, which is saved under their Member Profile.

Members can browse a complete alphabetical listing of films here and then click on a film title for a description. Members can also browse the 40th CIFF Program per day by clicking the white FILMS link and selecting either the Films Listing or Films Schedule link.

Once logged in as a member, they can add films to their My Schedule in one of two ways: without purchasing or during the checkout process. Please note that purchased film screenings will automatically be added to My Schedule.


To add films to My Schedule without purchasing:

1. From the film description page, select the screening date and time you plan on attending from the drop down menu located above the film’s photos/trailer.

2. Click the ADD TO SCHEDULE link located next to the screening times. The ADD TO SCHEUDLE option will change to ADDED! indicating the screening is now on My Schedule.

Add films to the Shopping Cart from My Schedule by first confirming you have selected the correct screening time and date, selecting a quantity of tickets, and clicking on the ADD TO CART button. A pop-up box will appear to confirm you have added items to your cart.


To add films to My Schedule from the Cart:

1. Purchased film screenigns are automatically added to My Schedule.

OR

1. If you prefer to manually add them, click the ADD TO SCHEDULE button in your Cart for each film you would like added to My Schedule.

2. The ADD TO SCHEUDLE option will change to ADDED! indicating the screening is now on My Schedule.

To view or edit My Schedule, click on the schedule icon next to the cart icon at the top of the page.


To remove films from My Schedule click on the —FROM SCHEDULE button below the ADD TO CART button.

I am a CIFF member at the Film Fanatic, Film Star, Director, Executive Producer, or Movie Mogul level. When will I get my vouchers?

Vouchers are a benefit of members at the Film Fanatic, Film Star, Director, Executive Producer, and Movie Mogul levels.

New this year, paper vouchers will not be distributed to members. Instead, paper vouchers will be replaced by Virtual Voucher Credits. Once tickets go on sale, log in as a member on clevelandfilm.org to redeem the virtual voucher credits already applied to your cart. Virtual Voucher Credits can also be applied to orders that are mailed, in-person, or called into the Box Office.

As a Director, Executive Producer, or Movie Mogul member, when can I expect to receive my pass?

Passes and Opening Night Gala invitations will be mailed out the weekof March 14, 2016.

If you become a passholder member after March 22, 2016, your Pass and Opening Night Gala invitation will be held at Patron Services, located in the lobby of Tower City Cinemas to the right of the Box Office, and will be available for pick up after 5 PM on Opening Night (March 30, 2016).

Hours for Patron Services are as follows:

March 31-April 10, 2016

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

I purchased a Director/Executive Producer/Movie Mogul membership last minute, How can I get my pass?

If you purchased your passholder memebrship on or after March 22, 2016, your Pass and Opening Night Gala ticket will be held at Patron Services, located in the lobby of Tower City Cinemas. It will be available for pick up after 5 PM on Opening Night (March 30, 2016) or at Patron Services, located in the lobby of Tower City Cinemas to the right of the Box Office. Patron Services hours are as follows:

March 31-April 10, 2016

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

Are Day Passes available?

Day Passes are only available during the Festival, while supplies last. They can only be purchased in-person at the Challenge Match for a donation of $150.00 per day for weekdays (Monday-Thursday) and $200.00 per day for weekend days (Friday-Sunday).

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Questions?

Check out our FAQs for answers to common questions about entering the film festival.

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