March 29 – April 9
At Tower City
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Events + Updates
What is the price of tickets?
Opening Night Gala tickets:
--> $175 for members
--> $200 for non-members
--> $14 for members*
--> $16 for non-members*
--> $14 for students and seniors (65+), in-person and w/ valid ID only
*Large orders containing 10 or More tickets will receive a discount of $2 off per ticket ($12/ticket for members and $14/ticket for non-members). This discount is not valid on Opening Night Gala tickets or in combination with another discount offer or discount code.
Please note tickets purchased via the phone, internet, or mail will be charged a $4 handling fee per order.
When and where can I purchase tickets?
Tickets go on sale:
For members -- March 11, 2016 at 11 AM via the internet, phone (877.304.3456), mail (2510 Market Avenue, Cleveland, OH 44113, or in person at the Film Festival Box Office located in the lobby of Tower City Cinemas open pre-Festival, Monday-Saturday, 11 AM-7 PM and Sunday 12 Noon-5 PM.
For general public -- March 18, 2016 at 11 AM via the internet, phone (877.304.3456), mail (2510 Market Avenue, Cleveland, OH 44113), or in person at the Film Festival Box Office located in the lobby of Tower City Cinemas open pre-Festival, Monday-Saturday, 11 AM-7 PM and Sunday 12 Noon-5 PM .
Tickets are available for purchase online until 12 Midnight on the day before the screening. You may also purchase tickets by phone (877.304.3456) or in person at the Film Festival Box Office (located in the lobby of Tower City Cinemas)
Day-of show tickets are only available for purchase in person at the Film Festival Box Office. During the Festival, the Box Office is open Sunday-Thursday, 8:30 AM-10:00 PM and Friday-Saturday, 8:30-12 Midinight.
What are the hours of the Film Festival Box Office?
For the 40th CIFF (2016):
For Members only
March 11-17, 2016:
11 AM - 7 PM (Monday - Saturday)
12 Noon - 5 PM (Sunday)
For the general public
March 18-30, 2016:
11 AM - 7 PM (Monday - Saturday)
12 Noon - 5 PM (Sunday)
During the Festival
March 31-April 10, 2016:
Sunday-Thursday, 8:30 AM - 10:00 PM
Friday-Saturday, 8:30 AM- 12 Midnight
How do I get my tickets once I've ordered them?
Ticket orders placed on or before March 25, 2016 via the internet, phone, or mail will be mailed to the address provided (unless indicated as Will Call by the purchaser).
Ticket orders placed after March 25, 2016 will be available for pick up prior to the Festival at the Film Festival Box Office (located in the lobby of Tower City Cinemas at the main box office) or during the Festival at Will Call.
I did not receive my tickets. What should I do?
Orders placed on or prior to March 20, 2017 will be mailed unless indicated differently by the customer. Orders placed after March 20, 2017 will be held at Will Call. For information on Will Call, please refer to What is Will Call and where is it located?
If you have not received your tickets within a few days of placing your order on or prior to March 20, 2017, or if your order arrives incomplete or is incorrect, contact the Film Festival Box Office by phone (877.304.3456) or email (firstname.lastname@example.org) and they will assist you.
I lost my tickets. What should I do?
In the event you have misplaced your CIFF tickets, please contact the Film Festival Box Office (877.304.3456 or email@example.com) or visit them during hours of operation, in the lobby of Tower City Cinemas at the main box office. CIFF personnel will locate your ticket order in our system by order number or the last name of the purchaser.
Can ticket purchases be refunded or exchanged?
Tickets are nonrefundable except in the case of a cancelled screening. The last day for refunds is April 9, 2017. Exchanges, when possible, will be subject to a $4 processing fee per order.
I won vouchers. When will they be sent to me?
Vouchers and a 41st CIFF Program Guide will be mailed out to winners in mid-March 2017.
What is the price of vouchers?
Vouchers are no longer available for purchase. Vouchers can only be obtained through CIFF membership benefits at certain levels, CIFF donations, or CIFF sponsorships & community partnerships.
What is the difference between vouchers and tickets?
Tickets are designated for a screening of a specific film with a specific screening time and date. Paper Vouchers are non-specific and therefore, will not admit you to a film. Vouchers are not for purchase and must be exchanged over the phone or in-person for tickets to specific screenings. Exchange as early as possible to avoid Stand By or sellouts!
How do I purchase a gift certificate?
Gift certificates can be purchased online through our website on the Gift Certificates page, over the phone (216.623.3456 x10), or in person at our Business Office (2510 Market Avenue, Cleveland, OH 44113).
Gift Certificates are redeemable for CIFF events, tickets, membership, and merchandise. Gift Certificates are not redeemable for concessions.
To purchase a gift certificate through our website, follow these steps:
1. Click the SUPPORT US link located at the top right of the home page.
2. Select the Gift Certificates tab to access a list of available CIFF merchandise.
3. Enter the amount and select your preferred delivery method--paper or email.
4. Enter the recipient's information and where you would like the certificate sent to. Click ADD TO CART. A pop-up box will appear to confirm you have added items to your cart.
5. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the page.
6. Review the order information to make sure it is correct, then click CHECKOUT NOW.
7. Enter your billing information and click CONTINUE.
8. Enter your payment information and hit PLACE ORDER.
You will receive an order confirmation number and a receipt will be sent via email, if provided.
How do I redeem my gift certificate?
Gift certificates can be redeemed in person, through the mail, or online during checkout by entering the code located in the body of your email receipt or at the bottom of your paper certificate.
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