FAQs

What is Eventive?

How do I create an account for the new CIFF website?

How do I log into my CIFF Eventive account?

What do I do if I don't remember my CIFF Eventive account password?

What are the account features of my CIFF Eventive account?

Can I purchase a membership and tickets in the same order?

How can I make a donation to CIFF?

When and where can I purchase CIFF merchandise?

How do I get more involved as a sponsor or partner of the Festival?

How do I become a volunteer for the Cleveland International Film Festival?

What types of volunteer opportunities are available at the Festival?

How old do I need to be to volunteer?

How can I view and/or purchase a film I saw at the Festival?

When and where will the CIFF47 Program be released?

Will there be CIFF47 Film Guides?

Will the program of films for CIFF47 @ PSQ (in-person) be the same as the program of films for CIFF47 Streams (online)?

What are the Sidebars for the CIFF47 program?

What Competitions and Awards are CIFF47 films eligible for?

What does it mean when a screening is on Stand By?

Do CIFF47 films have closed captioning?

Do CIFF47 films have audio description?

Are CIFF47 films rated or age-restricted?

How do I vote for CIFF47 films that I've attended?

When and where will CIFF47 (2023) take place?

How do I get to Playhouse Square for CIFF47?

Where can I park when attending CIFF47?

What is the parking rate for the Playhouse Square garage during CIFF47?

What is the parking rate for the Lumen parking garage during CIFF47?

Who do I contact if I have parking issues with the Playhouse Square or Lumen garages?

What do I need to know about parking for CIFF47?

Where are the CIFF47 spaces at Playhouse Square, and what are their hours of operation?

When should I arrive for a CIFF47 @ PSQ screening?

What is the CIFF47 Seating Policy?

Where is the CIFF47 Box Office, and what are the hours of operation?

Where is CIFF47 Guest Services located, and what are the hours of operation?

Where are the CIFF47 Annual Campaign Stations located, and what are their hours of operation?

Where is the CIFF47 Merchandise Store located, and what are the hours of operation?

Where is the CIFF47 Chat Room & Community Corner located, and what are the hours of operation?

Where is the CIFF47 Passholder Lounge located, and what are the hours of operation?

What food and beverage options are available in and around Playhouse Square during CIFF47 @ PSQ?

Are there prohibited items and/or behaviors at CIFF47 @ PSQ?

Does CIFF have a Lost & Found?

What are the guidelines and restrictions for CIFF47 Streams films?

How do I find which films are available for CIFF47 Streams?

As a ticket holder, how do I purchase CIFF47 Streams tickets?

As a passholder with CIFF47 Streams access, how do I reserve CIFF47 Streams tickets?

As a passholder with CIFF47 Streams access, how do I watch CIFF47 Streams films?

As a ticket holder, how do I watch CIFF47 Streams films?

Can I purchase more than one ticket to the same CIFF47 Streams online screening?

What does it mean when a CIFF47 Streams online screening is Sold Out?

Are there geo-restrictions on CIFF47 Streams online screenings?

How long are CIFF47 Streams films and shorts programs available for streaming?

What is the Watch Window for CIFF47 Streams online screenings?

How do I know if my device will work for CIFF47 Streams?

What are the system requirements needed to watch CIFF47 Streams films?

How do I Chromecast CIFF47 Streams films and shorts programs to my TV?

How do I watch CIFF47 Streams films on my Roku device?

How do I browse films on the Roku App?

How do I watch CIFF47 Streams films on my Apple TV?

How do I watch CIFF47 Streams films on my Fire TV or Firestick?

Can I use the browser on my Smart TV to watch CIFF47 Streams films?

Can I use Screen Mirroring on my iPhone or iPad to watch CIFF47 Streams films and shorts programs?

How do I watch CIFF47 Streams films on my TV using an HDMI cable?

How do I watch CIFF47 Streams films on my iPhone or iPad?

How do I watch CIFF47 Streams films on my Android phone?

Why is my film stalling or not playing smoothly?

How long to I have to watch CIFF47 Streams films?

Can I share my CIFF47 Streams access with others?

Can I download or record CIFF47 Streams films?

What are the benefits of becoming a CIFF47 member?

What are the differences between the three levels of CIFF47 passholder memberships?

How do I purchase a CIFF membership?

How do I renew my CIFF membership?

How do I transfer a CIFF membership to another person?

How do I accept a transferred CIFF Membership from another person?

How can I buy a Gift membership?

Why are my CIFF membership discounts not being applied?

What are new account features on my CIFF Eventive account?

How do CIFF's My Schedule and My Streams features work?

If I add films to "My Schedule" or "My Streams," does it reserve them?

As a CIFF member, when will I be mailed a CIFF47 Film Guide?

As a Festival Passholder or VIP Passholder member, when and how will I receive my Opening Night Ticket?

As a Ticket Buyer member or a Festival Passholder member, how do I purchase CIFF47 Streams tickets?

As a Streams Passholder, how do I watch CIFF47 Streams films?

As a Festival Passholder or VIP Passholder member, when will I receive my pass to CIFF47 @ PSQ?

As a Streams Passholder or VIP Passholder member, when and how will I receive my CIFF47 Streams pass?

If my CIFF47 @ PSQ pass was not mailed to me, where do I pick it up?

My Festival Passholder or VIP Passholder pass to CIFF47 @ PSQ pass was not mailed to me. When and where can I pick it up?

What should I do if I misplaced my CIFF47 @ PSQ Pass?

What should I do if I did not receive my CIFF Membership Welcome Letter?

What are CIFF's membership policies?

How long are CIFF memberships good for?

Are CIFF memberships tax deductible?

Can I share my CIFF membership or passes with someone else?

What can CIFF Gift Certificates be redeemed for?

Can I use a discount code and redeem a CIFF Gift Certificate in the same order?

How can I find out the balance on my CIFF Gift Certificate?

How do I purchase a Gift Certificate?

What are ticket prices for CIFF47?

When do CIFF47 tickets go on sale?

Where is the CIFF47 Box Office, and what are the hours of operation?

When and where can I purchase tickets to in-person screenings during CIFF47 @ PSQ (March 22-April 1, 2023)?

When and where can I purchase tickets to online screenings during CIFF47 Streams (April 2-9, 2023)?

Can I purchase day-of-show tickets online?

Can I purchase a membership and tickets in the same order?

Can I order tickets to more than one screening at a time?

Can I apply more than one discount code per order?

How do I get my CIFF47 @ PSQ tickets once I've ordered them?

I did not receive the CIFF47 tickets I ordered. What should I do?

Can CIFF47 tickets be exchanged, refunded, or resold?

How do I transfer a CIFF47 ticket to another person?

How do I accept a transferred CIFF47 ticker from another person?

When is the CIFF47 (2023) Call for Entries open?

Will CIFF47 be in person, online, or both?

When and where will CIFF47 take place?

What's the production deadline?

Can I get the submission fee waived?

How do I know that you received my submission?

Do you accept online screeners?

Can I submit my film on a DVD or Blu-ray?

What are your definitions of feature and short films?

What genres do you accept?

Do you accept MUSIC VIDEOS?

Do you accept WEB SERIES?

Do you accept NEW MEDIA/VIRTUAL REALITY content?

Do you have competitions?

Is the CIFF an Academy®-qualifying festival?

Can I resubmit a film I submitted to a previous CIFF?

Can I submit works in progress or instructional works?

Does my film have to be a premiere to submit?

Can I submit if my film was, is, or will be available before the 47th CIFF for online viewing?

Should I note if I am currently a student?

How and when will I be notified if my film was accepted?

Can I get feedback about my film?

If my film is selected for exhibition, what formats must my film be available in?