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Visit the Gift Certificate page for Gift Certificate FAQs.

Membership

Visit the CIFF Membership page for comprehensive CIFF49 Membership FAQs.

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CIFF49 Streams

For any questions related to CIFF Streams, please email streams@clevelandfilm.org.

DEVICES & PIRACY ONLINE

Sharing CIFF Streams tickets, memberships, or passholder access with those outside of the same household is considered an act of piracy, which may be monitored, and any violations will result in an immediate suspension of CIFF Streams access without refund.

The CIFF Streams platform uses multi-DRM technology to prevent piracy. Users caught committing acts of piracy will have their CIFF Streams access revoked without refund and may be turned over to law enforcement authorities.

CIFF Streams can be accessed via the CIFF Streams page and viewed on browsers (laptops, tablets, smart phones), Roku, or Apple TV devices. Please know that not all films will work on Amazon Fire TV devices. You can download the CIFF Streams apps on Roku or Apple TV, or download the Eventive TV app on Roku, Apple TV, or Amazon Fire TV apps.

For full technical information, instructions, and to test your device, visit https://watch.eventive.org/help.

CIFF STREAMS GUIDELINES & DISTRIBUTOR RESTRICTIONS

Only one ticket can be purchased per film per order for the CIFF49 Streams online screenings, and CIFF Passholders with streaming access are limited to one free ticket per film. Both streams ticket holders and CIFF Passholders with streaming access must pre-order/unlock a ticket to an online screening to stream it.

PRE-ORDERS

Members can begin pre-ordering tickets to CIFF49 Streams online screenings when tickets go on sale to members at 11:00 AM ET on March 7, 2025. Non-members can begin pre-ordering tickets to CIFF49 Streams online screenings when tickets go on sale to the public at 11:00 AM ET on March 14, 2025.

UNLOCKED STREAMS

Tickets to CIFF49 Streams films ordered during CIFF49 Streams (11:00 AM ET on April 6, 2025, through 11:00 PM ET on April 13, 2025) can be ordered by selecting “Unlock Now” from a film’s description page or listing on the CIFF Streams page and then completing the checkout process.

Ticket holders and Passholders will see a “Watch” button on the film’s description page just after ordering and on their “My Streams” page on their CIFF Eventive account dashboard. Ordered/unlocked screenings will be accompanied by a "Watch" option, which, when clicked, will take them to the virtual film detail page on the CIFF Streams Eventive Platform, where they should begin streaming the film or shorts program before 11:59 PM ET on Sunday, April 13, 2025. Once "Watch Now" is selected, viewers will have 48 hours to stream the film or shorts program before their streaming access expires.

"UNLOCK WINDOW"

  • For CIFF49 Members: March 7, 2025 @ 11:00 AM ET through April 13, 2024 @ 11:00 PM ET
  • For non-members: March 14, 2025 @ 11:00 AM ET through April 13, 2025 @ 11:00 PM ET

The "Unlock Window" is the length of time during which CIFF49 Streams can be pre-ordered or unlocked. All films and shorts programs included in CIFF49 Streams are available for on-demand streaming from 11:00 AM ET on Sunday, April 6, 2025 through 11:00 PM ET on Sunday, April 13, 2025 on a first-come, first-served basis or until a film is SOLD OUT.

"AVAILABILITY WINDOW"

  • 11:00 AM ET on April 14, 2024 through 11:59 PM ET on April 21, 20

The "Availability Window" is the time during which pre-ordered or unlocked CIFF49 Streams online screenings are available to begin streaming. The Unlock Window closes when CIFF49 Streams tickets go off sale at 11:00 AM ET on April 13, 2025. However, ticket holders and passholders can still stream films or shorts programs for which they have existing tickets but have not yet redeemed by clicking “Watch Now” on the film or shorts program before 11:59 PM on April 13, 2025. After clicking "Watch Now," they have 48 hours to finish streaming before streaming access expires.

"WATCH WINDOW"

  • 48 hours from clicking “Watch Now”

The "Watch Window" is the length of time which a streams ticket holder has to finish the screening after clicking "Watch Now" on the film or shorts program - 48 hours. Streams tickets must be redeemed before the CIFF49 Streams Availability Window closes (at 11:59 PM ET on Sunday, April 13, 2025) for additional 48 hours to stream the film(s) or shorts program(s).

STREAMING CAP

Every film in the CIFF Streams program is limited to a maximum number of available streams (or a Streaming Cap). We suggest prioritizing the films you want to see most when ordering CIFF Streams tickets as they may sell out. For CIFF Streams programming updates, visit the page.

GEO-RESTRICTIONS

Films streaming online during CIFF Streams are available for streaming nationwide in the United States unless otherwise noted. Some films are geo-restricted to viewers only in Ohio. Geo-restrictions on films are listed under the “Access” section of the film’s description page. Applying the “Streaming Location” filter on the CIFF Streams page will generate a list of all CIFF Streams films and shorts programs available to stream from a specific location.