My streaming access expired before I could finish streaming. Can I get a refund or another link?
CIFF45 Streams films and shorts programs must be viewed within 48 hours of redemption. A ticket is considered redeemed once you click "Play" on the film or shorts program and any accompanying bonus content.
While you can rewind or temporarily pause a film or shorts program during the 48-hour redemption window, it is suggested that you not stop the film or shorts program and try to resume streaming at a later time as you will be unable to continue streaming the film or shorts program.
Exchanges and refunds will not be issued for partially or fully unredeemed films or shorts programs. It is the responsibility of the viewer to stream the film or shorts program in full before their 48-hour redemption window ends. Patrons are welcome to purchase a new ticket to the film or shorts program if their streaming access has expired.
The word is out: You made #CIFF45Streams a success! Take a look at our Festival Annual Report to see all we accomplished together: https://www.clevelandfilm.org/downloads/CIFF45_AnnualReport.pdf
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