Cleveland International Film Festival } March 25 – April 5, 2020 } Tower City Cinemas

When and where will the CIFF43 Program Guide be available?

CIFF43 Program Guides will be mailed the week of March 4th to current CIFF members and customers who ordered the Guide through our Merchandise Store. The Program Guide will be distributed throughout Northeast Ohio to Cuyahoga County libraries, restaurants, coffee shops, bookstores, etc. the week of March 4th and the week of March 11th.

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Where is the CIFF held and how do I get there?

The Cleveland International Film Festival takes place primarily at Tower City Cinemas in Tower City Center (230 West Huron Road, Cleveland, OH 44113).

Please Note: There will be construction on W. Huron Rd during CIFF43. Vist here for more information. For driving directions to Tower City Cinemas, please visit our Parking page. For public transportation to Tower City Cinemas, please visit our RTA & Lyft page.

For CIFF43, there are two additional Fesitval hubs: CIFF West in the Gordon Square Arts District neighborhood at the Capitol Theatre and Near West Theatre and CIFF East in University Circle at the Cleveland Musuem of Art and the Cleveland Musuem of Natural History. For information on planning your day to screenings in these neighborhood, visit here CIFF West and here for CIFF East.

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Once I arrive at Tower City Center, where do I go?

Tower City Cinemas is located at the southeast corner of Tower City Center, just beyond the Food Court and off of the Walkway to Quicken Loans Arena. If you have not already received your tickets, they will be at Will Call. For information on Will Call, please refer to "What is Will Call and where is it located?"

Lines for ticket holders form in the Walkway to the right of the main entrance to Tower City Cinemas and are admitted to the theater no earlier than 10-15 minutes before show time.

Lines for Stand By ticket purchases and Stand By ticket holders are in the Walkway to the left of the main entrance to Tower City Cinemas. For the Stand By procedure, please refer to "What is Stand By and how does it work?"

Avoid the lines, Stand By, and sellouts by becoming a passholder! Passholders are admitted to the theater no earlier than 30 minutes and no later than 15 minutes prior to a film.

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What is Will Call and where is it located?

Will Call is located in the Walkway outside of Tower City Cinemas, just to the left of the main entrance to the Cinemas. Tickets will be held by the last name of the purchaser. Please bring a copy of your order receipt and a form of I.D. when picking up your tickets at Will Call. The hours for Will Call at Tower City Cinemas are as follows:

March 28-April 6, 2019

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

April 7, 2019

8:30 AM-7:30 PM

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What accommodations does the CIFF have for persons with disabilities?

Assisted Listening Devices are available for hearing-impaired patrons at Tower City Cinemas. Please inquire at the Film Fesitival Box Office.

Due to the nature of independent filmmaking, films shown at the CIFF are not formatted for closed captioning. However, CIFF screens a wide selection of foreign films, the majority of which are subtitled.

Tower City Center and Tower City Cinemas are wheelchair accessible, and most theaters offer companion seating. A limited number of wheelchairs for Film Festival patrons' use can be loaned from Patron Services with a valid driver's license or I.D. during CIFF43. Patron Services is located in the lobby of Tower City Cinemas, to the right of the Box Office.

Patron Services hours are as follows:

March 28-April 6, 2019:

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

April 7, 2019:

8:30 AM-7:30 PM

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Where can I park for the Festival?

Discounted self-parking ($5 per visit) is offered WHEN AVAILABLE to CIFF patrons in the Tower City Center self-parking garage and the Riverview lot. Patrons must have their parking ticket validated at Tower City Cinemas to receive the discounted rate of $5 per visit.

Please note, parking at Tower City Center is shared with other Tower City Center patrons, merchants, and employees, as well as the patrons of the Jack Casino, Progressive Field, and Quicken Loans Arena. Parking is on a first-come, first-served basis and is therefore not guaranteed to CIFF patrons.

We ask you to arrive at your film at least 20 minutes early, so please be sure to account for the time needed for finding parking and the time needed to get from your car to the theater. Please allow at least 1 hour of extra travel time.

Please note: There will be construction on W. Huron Rd during CIFF43. For more information, visit here.

If you have a GPS system or access to internet mapping systems (e.g., Google Maps or MapQuest), use this address for directions to Tower City Center self-parking:

737 Canal Road
Cleveland, OH 44113

Tower City Center valet parking is free WHEN AVAILABLE for Day, Executive Producer, Movie Mogul, and Sponsor passholders. You must present your Film Festival pass to receive free Tower City Center valet parking. Access to Tower City Center valet parking is located off of West 3rd Street, between Prospect Avenue and West Huron Road.

For more information on transportation to Tower City Center and alternatives to Tower City Center self-parking, please visit Plan Your Day.

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How much are tickets to CIFF43 (2019)?

Members: $14

Non-members: $16


Students/Seniors (65+): in-person and with current I.D. only

Student/Senior Members: $12

Student/Senior Non-members: $14

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Is there a group rate for tickets?

For large groups attending CIFF, we offer a discounted rate of $14 per ticket (a savings of $2 on every ticket) when purchasing 10 or more tickets to the same screening. Please contact our Box Office at 877.304.3456 for more information or to place a group order.

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Is there a senior discount on tickets?

Yes, senior citizens (age 65 or older) can purchase tickets to the CIFF for a discounted rate of $12 per ticket for CIFF members and $14 per ticket for non-members. Orders must be placed in-person and with a valid and current I.D.

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What are your exchange, refund, reselling policies?

Exchanges, when possible, will be subject to a $4 processing fee per order. Please note, exchanges are not always possible.

No refunds except in the case of a cancelled screening. The last day for refunds or exchanges is April 7, 2019.

Unused tickets and vouchers cannot be refunded, exchanged, or applied to Challenge Match donations.

Tower City Cinemas and Tower City Center are private property. CIFF tickets, vouchers, and passes cannot be sold within the premises of Tower City Center. Doing so will result in permanent removal from the Festival and Tower City Center.

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I misplaced my pass, what do I do?

During the Festival, visit our staff at Patron Services, located in the lobby of Tower City Cinemas, to the right of the Box Office. Please note, a replacement fee of $35.00 will be charged when addressing lost, forgotten, or stolen passes.

Patron Services hours are as follows:

March 28-April 6, 2019

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

April 7, 2019

8:30 AM-7:30 PM

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My pass was not mailed to me, where do I pick it up?

Passes can be picked up during the Festival at Patron Services, located in the lobby of Tower City Cinemas to the right of the Box Office. Hours for Patron Services are as follows:

March 28-April 6, 2019:

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

April 7, 2019:

8:30 AM-7:30 PM

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How many films can I see in one day?

If you want to wake up really early and stay up really late, you can see as many as 5 screenings on a week day and 7 screenings on a weekend day!

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When should I arrive for a film?

Ticket holders and passholders must arrive at least 20 minutes before showtime for admission. However, early arrival does not guarantee admission. General admission seating for ticket holders and passholders is available on a first-come, first-served basis. Theater personnel may refuse to permit late seating. Please allow additional travel time to ensure you arrive on time for your film(s). Please note: There will be construction on W. Huron Rd during CIFF43. For more information, please visit here.

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What is the CIFF seating policy at Tower City Cinemas?

  • Passholders and ticket holders must arrive at least 20 minutes before the scheduled start of any screening for admission. However, early arrival does not guarantee a seat.
  • General admission seating for ticket holders, which is limited to approximately half of the theater, is available on a first-come, first-served basis. Ticket holders line up in the Walkway outside of Tower City Cinemas.
  • Passholder seating is also limited to approximately half of the theater and is available on a first-come, first-served basis. Passholders line up outside of the theater.
  • Please note: at all times there are over 1,000 seats reserved for passholders, spread evenly throughout the theaters.
  • Patrons are encouraged to fill middle row seating first in order to minimize any disruptions as the remainder of the audience arrives.
  • Seat saving is not permitted.
  • Theater personnel may refuse to permit late seating.
  • All patrons must leave the theater following each screening and take any personal belongings. Patrons and items that remain will be removed from the theater.

Seating policies are enforced at all CIFF locations, although the number of available seats for ticket holders and passholders will vary based on the venue.

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What is Stand By and how does it work?

Only a portion of available seats are sold in advance so we can save room for our passholders. Therefore, even for crowded films, we can often accommodate many patrons just before show time.

Numbered Stand By tickets are sold (cash or voucher only) beginning one hour before show time, outside the theater lobby at Stand By. (Be aware, a line sometimes forms earlier than this.) Then just before the film begins, Stand By ticket holders are admitted, in numerical order, on a space-available basis until the theater is full. Those who are not admitted receive a replacement voucher or refund. Cash or vouchers only; no checks or credit cards accepted.

Hint: buy your tickets early or, better yet, join at a passholder member level to avoid Stand By!

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Where do I purchase merchandise from the Festival?

CIFF merchandise can be purchased in-person during the Festival at the Merchandise Store, located in the lobby of Tower City Cinemas to the left of the main entrance and across from the Challenge Match. Hours for the Merchandise Store are as follows:

March 28-April 6, 2019:

10:30 AM-10:00 PM

April 7, 2019:

10:30 AM-7:00 PM

CIFF merchandise can also be purchased post-Festival on our website. Merchandise from previous Festivals is also available for purchase on our website.

To purchase merchandise through our website, follow these steps:

1. If a current member, login to receive 10% off Merchandise.

2. From the main navigation bar, click on STORE.

3. From the sub-navigation menu, select Merchandise to access a list of available CIFF merchandise.

4. For each item, select the size and quantity, and click ADD TO CART. A pop-up box will appear to confirm you have added items to your cart.

5. If you are done adding items to your cart, click "go to cart" on the pop-up box or click the shopping cart icon at the top right of the page.

6. Review the order information to make sure it is correct, then click CHECKOUT NOW.

7. Enter your billing information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

You will receive an order confirmation number and a receipt will be sent via email, if provided.

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How do I make a donation to the Festival?

You can do so via:

1.The CIFF Website:

  • Click SUPPORT US located in the main navigation bar.
  • From the sub-navigation, select DONATE. Enter the amount you would like to donate (please note, the default is $50) and click on DONATE NOW.
  • Checkmark the box below to indicate if it is in honor or in memory of someone.
  • Click DONATE and a pop-up box will appear to confirm you have added items to your cart.
  • Once you are done adding items to your cart, select "go to cart" on the pop-up box or click on the shopping cart icon at the top right of the page.
  • Review the order information to make sure it is correct, then click CHECKOUT NOW.
  • Enter your billing information and click CONTINUE.
  • Enter your payment information and hit PLACE ORDER.

2. Text-to-Give

Text GIVE to 216.465.6513 and follow the prompts! Reply YES to donate $43, NO to enter another amount.

3. Mail. Send your donation to our Business Office:

Cleveland International Film Festival
2510 Market Avenue
Cleveland, OH 44113

4. Phone at 216.623.3456 x19

5. In person at our CIFF43 Challenge Match. Located to the left of the concessions in the lobby of Tower City Cinemas and across from the Merchandise Store. Hours for Challenge Match are as follows:

March 28-April 6, 2019:

Monday-Friday, 10:30 AM-10:00 PM

Saturday-Sunday, 8:30 AM-10:00 PM

April 7, 2019:

8:30 AM-7:30 PM

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Does the CIFF have a Lost & Found?

CIFF Lost & Found is located at Patron Services, in the lobby of Tower City Cinemas to the right of the Box Office. Patron Services hours are as follows:

March 28-April 6, 2019:

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

April 7, 2019: 8:30 AM-7:30 PM

Lost & Found items remaining at the end of CIFF43 will be donated on April 8, 2019.

The CIFF is not responsible for damaged, lost, stolen, or unclaimed goods.

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How do I get more involved as a sponsor or partner of the Festival?

If you are interested in sponsorship opportunities and packages with the Festival, or are part of an organization or media outlet that would like to partner with the Festival, please contact Associate Director, Patrick Shepherd, at 216.623.3456 x23 or at patrick@clevelandfilm.org.

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How can I purchase/view a film I saw at the Festival?

The mission of the CIFF is exhibition and education; therefore, we are not involved with the distribution process for films screened during the CIFF. However, print source contact information is located below most feature film descriptions in the Program Guide as well as on our website under the film's description page in the right-hand column. You can use this information to contact the distribution company/ filmmaker about purchasing or viewing their film.

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