FAQs

Ticket holders can AirPlay CIFF45 Streams films and shorts programs from their iPhone, iPad, or Mac computer to their Apple TV device. These step-by-step instructions assume your Apple TV device is set up and ready to go.

• Make sure your Apple TV device is connected to your TV, turned on, and that the correct input is selected for the Apple TV device.
• From your iPhone/iPad/Macbook, pull up the CIFF order that contains your CIFF Streams Access Code.
• Click on the “WATCH ONLINE” link from the email. We recommend using the most updated version of the Safari browser.
• In the bottom right-hand corner of the player, click the AirPlay icon and choose the Apple TV device to cast to it.
• The player should now appear on your TV, and your device will display a message that says, "This video is playing on [device name]". If nothing happens, try tapping on your device screen and re-click the play button.

To watch a how-to video on this process and more, please visit our How-To playlist on the CIFF's YouTube channel.

You might be able to AirPlay from most browsers if you have an AirPlay compatible TV or streaming box by selecting the AirPlay button in the bottom right-hand side of the player. If the icon doesn't appear, unfortunately casting is not supported on your device.

• Compatible Smart TVs include select Samsung, LG, Sony and VIZIO models
• Compatible streaming boxes include AppleTV Gen4 and above, and select Roku HD streaming devices running the most up-to-date software.

[Permalink]

Once you have purchased CIFF45 Streams tickets or signed up for a passholder membership, you can stream CIFF45 Streams films and shorts programs using one of these methods:

• Via the CIFF Streams app for Roku or Apple TV devices that is connected to your TV.
• Via a web browser (we recommend Google Chrome or Safari) on a computer, tablet, or smartphone.
• By pulling up the CIFF Streams platform on a web browser on a smartphone, tablet, or computer and casting to a Chromecast device that is connected to your TV.
• By pulling up the CIFF Streams platform on a web browser on a iPhone, iPad, or Mac and by using the AirPlay feature to cast from that device to an Apple TV device.
• By pulling up the CIFF Streams platform on a web browser on a computer and physically connecting it to a TV via an HDMI cord.

Please note: Changing IP addresses while streaming prompts our platform to treat it as a potential act of piracy. Refrain from changing locations or internet connections mid-film or mid-shorts program as your streaming will be disrupted and you will be unable to continue streaming that film or shorts program. Please disable dynamic IP addresses and VPNs while streaming on the CIFF Streams platform as this will also result in being unable to stream CIFF45 Streams films and shorts programs.

[Permalink]

You can stream CIFF45 films and shorts programs on your TV in one of two main ways:

Via the CIFF Streams App:

• Connect and set-up a Roku or Apple TV device to your TV. Search, download, and open the CIFF Streams app for those devices.Ticket holders will enter their streaming access code(s) from their streaming access email(s) under the "Ticket Holders" field on the CIFF Streams App. Passholders will first need to activate their CIFF45 Streams passholder account and then log into their CIFF Streams passholder account on the app (Roku) or pair the app to their CIFF Streams passholder account (Apple TV) .

Via the CIFF Streams Platform on a web browser (we recommend Google Chrome or Safari):

• On a smartphone, tablet, or computer, pull up the CIFF Streams platform (ticket holders should use the "WATCH ONLINE" link(s) from their streaming access email) on a web browser and cast it to a TV via a Chromecast device connected to the TV.
• On an iPhone, iPad, or Mac, pull up the CIFF Streams platform (ticket holders should use the "WATCH ONLINE" link(s) from their streaming access email) on a web browser and using the AirPlay feature, cast it on the Apple TV device connected to theTV.
• On a computer, pull up the CIFF Streams platform (ticket holders should use the "WATCH ONLINE" link(s) from their streaming access email) on a web browser and physically connect the computer to the TV via an HDMI cable.

[Permalink]

With the exception of Opening Night, passholders do not need to purchase or reserve tickets to CIFF45 Streams films and shorts programs. Once a passholder has created a password for their CIFF Streams passholder account, they will automatically be logged into their passholder account on the CIFF Streams platform and can begin on demand streaming via a web browser on a smartphone, tablet, or computer beginning on April 8, 2021 at 11:00 AM ET through 11:59 PM ET on April 20, 2021 on a first come, first served basis, until a film sells out. If passholders would like to stream CIFF45 Streams films via the CIFF Streams app for Roku or Apple TV devices, they will need to log into their CIFF Streams passholder account on the app (Roku) or pair the app to their CIFF Streams passholder account (Apple TV).

[Permalink]

Non-member Passholders: Streaming access for non-member passholders (sponsors, screening team, filmmakers, and industry) is delivered by an "On Demand Invite" email with a "Join" link to activate their CIFF Streams passholder account. Click the "Join" link will take them directly to the passholder activation page on the CIFF Streams platform where they will create a password for their account via a web browser on their smartphone, tablet, or computer. Once they have created a password, they will automatically be logged into their passholder account on the CIFF Streams platform.

Member Passholders (Binge Watchers and Super Streamers): Streaming access to all CIFF45 Streams films and shorts programs is delivered to passholders members by email in one of two of emails: 1) a Streaming Access Notification email or 2) an Order Confirmation with Streaming Access.

• Streaming Access Notification Email: Passholder members who place their membership order before 11:00 AM ET on April 6, 2021 will receive a Membership Order Confirmation email within minutes of purchase that does not contain streaming access. Instead they will receive a separate Streaming Access Notification email at approximately 11:00 AM ET on April 6, 2021 with a “CIFF STREAMS LOGIN” link to activate their passholder account on the CIFF Streams platform. The “CIFF STREAMS LOGIN” link will take them directly to the passholder activation page on the CIFF Streams platform where they will create a password for their account via a web browser on their smartphone, tablet, or computer. Once they have created a password, they will automatically be logged into their passholder account on the CIFF Streams platform.

• Membership Order Confirmation (with Streaming Access): Passholder members who place their members order AFTER 11:00 AM ET on April 6, 2021 will receive a Membership Order Confirmation email within minutes of purchase that contains a “CIFF STREAMS LOGIN” link to activate their passholder account on the CIFF Streams platform. The “CIFF STREAMS LOGIN” link will take them directly to the passholder activation page on the CIFF Streams platform where they will create a password for their account via a web browser on their smartphone, tablet, or computer.

All passholders can begin streaming via a web browser on a smartphone, tablet, or computer on April 8, 2021 at 11:00 AM ET. If passholders would like to stream CIFF45 Streams films via the CIFF Streams app for Roku or Apple TV devices, they will need to log into their CIFF Streams passholder account on the app (Roku) or pair the app to their CIFF Streams passholder account (Apple TV) .

Passholder Members Please Note: Your member login for the CIFF website is different than your passholder login for the CIFF Streams platform. While you may have chosen the same email and password for both accounts, logging into your membership account on the CIFF website does not log you into your passholder account on the CIFF Streams platform or vice versa. Furthermore, resetting your password on the CIFF website will not reset your password for the CIFF Streams platform and vice versa. The login credentials for each account are not connected.

[Permalink]

Once you have activated your CIFF Streams passholder account by clicking on either the "CIFF STREAMS LOGIN" link from your Streaming Access email/Membership Order confirmation email (for passholder members) or the "Join" link from the On Demand Invite" email (for non-member passholders) and creating a password for your account, you can login directly to the CIFF Streams Platform. When logging in to the CIFF Streams platform, make sure your email address is in all lowercase letters.

Member Passholders Please Note: Your member login for the CIFF website is different than your passholder login for the CIFF Streams platform. While you may have chosen the same email and password for both accounts, logging into your membership account on the CIFF website does not log you into your passholder account on the CIFF Streams platform or vice versa. Furthermore, resetting your password on the CIFF website will not reset your password for the CIFF Streams platform and vice versa. The login credentials for each account are not connected.

[Permalink]

Before you can log into your passholder account on the CIFF Streams platform or the CIFF Streams app, follow the instructions to activate your passholder account for the CIFF Streams platform. Then you can search for, download, and pair your CIFF Streams passholder account to the CIFF Streams app.

If you have the CIFF Streams app already downloaded on your Apple TV device:

• Turn on your TV and open the Apple TV interface.
• Click on the "Menu" button on your Apple TV remote and scroll down to the list of your installed apps. Here you should see the "CIFF Streams" app if you have previously downloaded the app and have not since uninstalled it.
• Using your Apple TV remote, select the CIFF Streams app to open it. You will be redirected to the login page for the CIFF Streams app.
• You will see two options: Ticket Holders and Passholders. Under the Passholder Login section, click on "Link this Device."
• You will be redirected a screen with instructions listed to pair your CIFF45 Streams passholder device to the CIFF Streams app.
• Follow the instructions by typing in the URL: stream.clevelandfilm.org/pair in a web browser on a secondary device (smartphone, tablet, or computer).
• Once on stream.clevelandfilm.org/pair, you we be redirected to the passholder login screen for the CIFF Streams platform.
• Enter the email address and password associated with your CIFF Streams platform account. Passholder Members Note: this is not necessarily the same password as your membership login on the CIFF website. Enter the password you chose when activating your passholder account for the CIFF Streams platform and click "Login".
• The web page will refresh and you will see 'Pairing Instructions" listed. Follow the instructions to enter the unique Pairing Code displayed on your TV screen into the empty field on the CIFF Streams platform web page and click 'Submit'.
• The CIFF Streams platform web page will refresh and display the following message: "You have successfully paired your account to your TV app."
• Your Apple TV screen will also refresh to display the main page of the CIFF Streams app which you are now logged into on your Apple TV device.

If you have not downloaded the CIFF Streams app before or you have uninstalled the app on your Apple TV, follow the steps below to download the CIFF Streams app.

• Turn on your TV and open the Apple TV interface.
• Click on 'Menu' on the Apple TV remote to open the Apple TV main menu and scroll down to the App Store app. Open the App Store and search for the CIFF Streams app. Do not use the main search on the Apple TV menu.
• Once you have located the CIFF Streams app, select it and then download it by clicking "Get" or the iCloud download icon (cloud with an arrow pointing downward.)
• Once the download is complete, open the CIFF Streams app.
• Using your Apple TV remote, select the CIFF Streams app to open it. You will be redirected to the login page for the CIFF Streams app.
• You will see two options: Ticket Holders and Passholders. Under the Passholders section, click on "Link this Device."
• You will be redirected a screen with instructions listed to pair your CIFF45 Streams passholder device to the CIFF Streams app.
• Follow the instructions by typing in the URL: stream.clevelandfilm.org/pair in a web browser on a secondary device (smartphone, tablet, or computer).
• Once on stream.clevelandfilm.org/pair, you we be redirected to the passholder login screen for the CIFF Streams platform.
• Enter the email address and password associated with your CIFF Streams platform account. Passholder Members Note: this is not necessarily the same password as your membership login on the CIFF website. Enter the password you chose when activating your passholder account for the CIFF Streams platform and click "Login".
• The web page will refresh and you will see 'Pairing Instructions" listed. Follow the instructions to enter the unique Pairing Code displayed on your TV screen into the empty field on the CIFF Streams platform web page and click 'Submit'.
• The CIFF Streams platform web page will refresh and display the following message: "You have successfully paired your account to your TV app."
• Your Apple TV screen will also refresh to display the main page of the CIFF Streams app which you are now logged into on your Apple TV device.

Please note: The Apple TV device is a different from the Apple TV App. The CIFF Streams app is only available on Apple TV devices and not on the Apple TV app itself.

[Permalink]

With the exception of Scheduled Screenings, all CIFF45 Streams films and shorts programs are available for on demand streaming from 11:00 AM ET on April 8, 2021 through 11:59 PM ET on April 20, 2021 or until sold out. Any Scheduled Screenings and their streaming windows will be noted on the film's description page. A list of all Scheduled Screenings can be generated by applying the “SCHEDULED SCREENINGS ONLY” filter on the Schedule page.

CIFF45 Streams films and shorts programs can only be viewed in full once. Do not click "Play" until you are ready to view a film or shorts program along with any accompanying bonus content in full.

Every CIFF45 Streams film is limited to a maximum number of streams (a streaming cap) due to distributor restrictions. Therefore, CIFF45 Streams films and shorts programs are available to stream on a first-come, first-served basis. When all available tickets to a film have been sold (TICKETS SOLD OUT) and the passholder streaming cap has been reached, a film's status will be updated to SOLD OUT and that flim will become unavailable to passholders for streaming.

[Permalink]

If you already have the CIFF Streams app on your Apple TV device from previous CIFF Streams events, open the CIFF Streams app and enter the streaming access code corresponding to the film or shorts program that you want to stream in the blank field under "Ticket Holders." Please note: each ticket that you purchase will have a unique streaming code associated to it, so you will need to enter a streaming code each time you want to stream a film or shorts program you've purchased a ticket for.

If you have not downloaded the CIFF Streams app before, follow the steps below to download the CIFF Streams app.

• From an Apple TV device, search for the CIFF Streams app in the App Store, and follow the onscreen instructions for downloading the app. Do not use the main search on the Apple TV menu.
• Once the download is complete, open the CIFF Streams app.
• Enter the corresponding streaming access code for the film you want to stream that you received in either your Streaming Access Notification Email or in your Ticket Order Confirmation in the blank field under "Ticket Holders".
• Click the "Submit" button below the field where you entered the code.
• Click the "Play" button to begin streaming the film or shorts program. You will have 48 from the time you begin playing the film or shorts program to stream them in full.
• You will repeat this process for every film that you have purchased a ticket for.

Please note: The Apple TV device is a different from the Apple TV App. The CIFF Streams app is only available on Apple TV devices and not on the Apple TV app itself.

[Permalink]

Streaming access for CIFF45 Streams films and shorts programs is delivered to ticket holders by email in one of two types of emails: 1) a Streaming Access Notification email or 2) a Ticket Order Confirmation with Streaming Access:

• Streaming Access Notification Email: Ticket holders who place their orders BEFORE 11:00 AM ET on April 6, 2021 will receive a Ticket Order Confirmation email(s) within minutes of purchase thatdoes not contain their streaming access. They will receive a separate Streaming Access Notification email at approximately 11:00 AM ET on April 6, 2021 with a “WATCH ONLINE” streaming access link and a streaming access code for every film or shorts program they have purchased a ticket for up until that point. The “WATCH ONLINE” link will take them directly to the film or shorts program’s page on the CIFF Streams platform.

• Ticket Order Confirmation (with Streaming Access): Ticket holders who place their ticket order(s) AFTER 11:00 AM ET on April 6, 2021 will receive a Ticket Order Confirmation email within minutes of purchase that contains a “WATCH ONLINE” streaming access link and a streaming access code for every ticket in their order

Ticket holders can begin streaming via a web browser on a smartphone, tablet, or computer by clicking on the “WATCH ONLINE” link for every film or shorts program that they have purchased ticket for, beginning at 11:00 AM ET on April 8, 2021 through 11:59 PM ET on April 20, 2021 or during the specific streaming window for the film if it is a Scheduled Screening. Each streaming access code can be used to watch films or shorts programs a ticket holder has purchased tickets for on the CIFF Streams app for Roku or Apple TV devices.

[Permalink]

With the exception of Scheduled Screenings, all CIFF45 Streams films and shorts programs that you have pOnce a ticket is redeemed (by clicking “Play” on the film or shorts program and any accompanying bonus content) ticket holders will have 48 hours (or until 11:59 PM ET on April 20, 2021) to stream the film or shorts program and any accompanying bonus content. Films and shorts programs can only be viewed once. Do not click “play” until you are ready to stream the film or shorts program and any accompanying bonus content in full.urchased a ticket for are available for on demand streaming from 11:00 AM ET on April 8, 2021 through 11:59 PM ET on April 20, 2021.

Any Scheduled Screenings and their streaming windows will be noted on the film's description page. A list of all Scheduled Screenings can be view here or generated by applying the “SCHEDULED SCREENINGS ONLY” filter on the Schedule page.

Please note: Every CIFF45 Streams film is limited to a maximum number of streams (a streaming cap) due to distributor restrictions and therefore CIFF45 Streams films and shorts programs are available to stream on a first-come, first-served basis until a film is sold out. When all available tickets to a film have been sold (TICKETS SOLD OUT) and then the passholder streaming cap has been reached, a film's status will be updated to SOLD OUT and that flim will become unavailable to passholders for streaming. Pre-existing ticket holders with a ticket for that film will still be able to stream the film if a film is marked "TICKETS SOLD OUT" or "SOLD OUT".

[Permalink]

Scheduled Screenings cannot be paused, stopped, or rewound. All other CIFF45 Streams films and shorts programs can be temporarily paused or rewound, but cannot be stopped and re-started or re-watched. Doing so will result in an inability to stream the film or shorts program. All CIFF45 Streams films and shorts programs can only be streamed in full once.

Please note: Changing internet connections (and therefore IP addresses) mid-stream prompts our streaming platform to view this as a potential act of piracy and will deactivate your streaming access for that film or shorts program. Refrain from changing locations or internet connections while streaming as the film will stop, and you will be unable to continue streaming.

[Permalink]

No. Tickets to CIFF45 Streams films and shorts programs can only be redeemed once and CIFF45 Streams passholder accounts are limited to one stream per film or shorts program, per account.

[Permalink]

No. Logging into the CIFF website does not log you into the CIFF Streams platform or vice versa, they are two different websites.

Ticket holders and Virtual Viewer members will be using their unique "Watch Online" streaming access link(s) and code(s) to access and stream the films they have purchased ticket(s) for on the CIFF Streams platform. Only passholders members at the Binge Watchers and Super Streamer levels will be creating a passholder account on the CIFF Streams platform. While on both the CIFF website and the CIFF Streams platform the default login username is the email address associated their CIFF membership, the password may or may not be different for each website depending on the password they chose when activating your CIFF Streams passholder account. Requesting a password reset on the CIFF website will not result in a password reset request for the CIFF Streams platform and vice versa. Similarly, changing your password on the CIFF website will not change it on the CIFF Streams platform and vice versa.

.

[Permalink]

Virtual Viewer members will be using their unique "Watch Online" streaming access link(s) and code(s) to access and stream the films they have purchased ticket(s) for on the CIFF Streams platform.

Only passholders members at the Binge Watchers and Super Streamer levels will be creating a passholder account on the CIFF Streams platform. While on both the CIFF website and the CIFF Streams platform the default login username is the email address associated their CIFF membership, the password may or may not be different for each website depending on the password they chose when activating your CIFF Streams passholder account. Requesting a password reset on the CIFF website will not result in a password reset request for the CIFF Streams platform and vice versa. Similarly, changing your password on the CIFF website will not change it on the CIFF Streams platform and vice versa.

Once Binge Watchers and Super Streamer passholders have activated their passholder account on the CIFF Streams platform, passholders should log into their CIFF Streams passholder account HERE. When logging into the CIFF Streams platform, make sure the email address is in all lower-case letters. If you need to reset your password for the CIFF Streams platform you can do so by clicking on "Forgot?" under the Passholder Login section on the login page of the CIFF Streams platform. Please note: logging into your membership account on the CIFF website does not log you into your passholder account on the CIFF Streams platform or vice versa, they are two different websites. Requesting a password reset or changing your password for your CIFF membership account on the CIFF website will not initiate a password reset or change your password for your passholder account on the CIFF Streams platform or vice versa.

[Permalink]

You can stream CIFF Streams films and shorts programs on your iPhone or iPad using Safari on iOS 11.2 or newer. Please note that you must have “Screen Mirroring” turned off in your settings.

• Ticket Holders: From a web browser on their iPhone or iPad, open your streaming access email(s) for the film(s) or shorts program(s) you've purchased a ticket for and click on the corresponding streaming access link(s) to begin stream the film(s) or shorts program(s) as well as any bonus content. Ticket holders have a redemption window of 48 hours from the time they click "Play" on each film or shorts program and any accompanying bonus content, to stream them in full.

• Passholders: First,activate your passholder account on the CIFF Streams platform by clicking the "CIFF STREAMS LOGIN" link (for passholder members) or the "Join" link (for non-member passholders) enclosed in your streaming access email. Once you've activated your CIFF Streams passholder account (by creating a password), login using your CIFF Streams credentials and begin streaming all available films and shorts programs.

With the exception of Scheduled Screenings, all CIFF45 Streams films and shorts programs will be available to begin streaming during the CIFF45 Streams streaming window (11:00 AM ET on April 8, 2021 through 11:59 PM ET on April 20, 2021 or until a film is sold out).

[Permalink]

You can stream content on your Android smartphone or tablet using Google Chrome on Android 6.0 or newer.

• Ticket Holders: From a web browser on your Android smartphone or tablet, open your streaming access email(s) for the film(s) or shorts program(s) you've purchased a ticket for and click on the corresponding streaming access link(s) to begin stream the film(s) or shorts program(s) as well as any bonus content. Ticket holders have a redemption window of 48 hours from the time they click "Play" on each film or shorts program and any accompanying bonus content, to stream them in full.

• Passholders: First,activate your passholder account on the CIFF Streams platform by clicking the "CIFF STREAMS LOGIN" link (for passholder members) or the "Join" link (for non-member passholders) enclosed in your streaming access email. Once you've activated your CIFF Streams passholder account (by creating a password), login using your CIFF Streams credentials and begin streaming all available films and shorts programs.

With the exception of Scheduled Screenings, all CIFF45 Streams films and shorts programs will be available to begin streaming during the CIFF45 Streams streaming window (11:00 AM ET on April 8, 2021 through 11:59 PM ET on April 20, 2021 or until a film is sold out).

[Permalink]

Maybe. Unfortunately many built-in Smart TV's web browsers don't support protected content playback.

If you get a black screen or error message, it's likely that your TV is not compatible. Try one of these approved methods to get the film onto your TV.

[Permalink]

Ticket holders can AirPlay CIFF45 Streams films and shorts programs from their iPhone, iPad, or Mac computer to their Apple TV device. These step-by-step instructions assume your Apple TV device is set up and ready to go.

1. Make sure your Apple TV device is connected to your TV, turned on, and that the correct input is selected for the Apple TV device.

2. From your iPhone/iPad/Macbook, pull up the CIFF order that contains your CIFF Streams Access Code.

3. Click on the “WATCH ONLINE” link from the email. We recommend using the most updated version of the Safari browser

4. In the bottom right-hand corner of the player, click the AirPlay icon and choose the Apple TV device to cast to it.

5. The player should now appear on your TV, and your device will display a message that says, "This video is playing on [device name]". If nothing happens, try tapping on your device screen and re-click the play button.

To watch a how-to video on this process and more, please visit our How-To playlist on the CIFF's YouTube channel.

You might be able to AirPlay from most browsers if you have an AirPlay compatible TV or streaming box by selecting the AirPlay button in the bottom right-hand side of the player. If the icon doesn't appear, unfortunately casting is not supported on your device.

• Compatible Smart TVs include select Samsung, LG, Sony and VIZIO models
• Compatible streaming boxes include AppleTV Gen4 and above, and select Roku HD streaming devices running the most up-to-date software.

[Permalink]

You can cast CIFF45 Streams films and shorts programs to a 3rd generation or newer Chromecast stick.

To Chromecast from an Android phone or tablet:

• Make sure your Chromecast device is on the same Wi-fi network as your mobile device, connected to your TV, and that the correct input is selected for the Chromecast device.
• From your Android phone or tablet, pull up the CIFF order that contains your CIFF Streams Access Code.
• Click on the “WATCH ONLINE” link from the email. We recommend using the most updated version of the Google Chrome browser.
• Click the “Play” button to open the player and start the film.
• In the bottom right-hand corner of the player, click the Chromecast icon and choose the Chromecast device to cast to your TV. If the icon doesn't appear, unfortunately casting is not supported on your device.
• The player should now appear on your TV. For an optimal viewing experience, click the square box in the bottom right corner of the player to expand to full screen.

To Chromecast from your computer:

• Make sure you're using Google Chrome as your browser.
• Make sure your Chromecast device is on the same Wi-fi network as your computer, connected to your TV, and that the correct input is selected for the Chromecast device.
• From your computer, pull up the CIFF order that contains your CIFF Streams Access Code.
• Click on the “WATCH ONLINE” link from the email. We recommend using the most updated version of the Google Chrome browser.
• Click the “Play” button to open the player and start the film.
• In the bottom right-hand corner of the player, click the Chromecast icon and choose the Chromecast device to cast to your TV. If the icon doesn't appear, unfortunately casting is not supported on your device.
• The player should now appear on your TV. For an optimal viewing experience, click the square box in the bottom right corner of the player to expand to full screen.

To watch a how-to video on this process and more, please visit our How-To playlist on the CIFF's YouTube channel.

[Permalink]

You can stream CIFF45 Streams films on PCs running Windows 7 or newer, and Intel-based Macs running OS X 10.12 or newer.

You can also stream CIFF45 Streams films on Android tablets and phones using a Google Chrome browser and on Apple iPhones and iPads using a Safari browser.

Click on the Streaming Access Link from your Streaming Access email(s) to stream CIFF45 Streams films and shorts programs on your desktop, laptop, tablet, or smartphone.

[Permalink]

Operating systems: Windows 7, Windows 8.1, or Windows 10

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Microsoft Internet Explorer is not supported.

Click on the Streaming Access Link(s) from your Streaming Access Email(s) to stream the program on your desktop or laptop.

[Permalink]

Operating Systems: Mac OS X 10.12 or newer

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser. For insturctions on how to update or reinstall the Safari browser on your Mac, visit here.

Click on the Streaming Access Link(s) from your Streaming Access Email(s) to stream the program on your Mac desktop or laptop.

[Permalink]

For Streams Support, email us with any questions or issues you encounter at streams@clevelandfilm.org or chat with us via our live chat feature on the CIFF website (look for the red chat bubble in the bottom corner of the screen) available daily during CIFF45 Streams (April 7-20, 2021) from 11:00 AM ET-11:00 PM ET.

We will troubleshoot any technical issues to the best of our abilities. While our Streams Support Team has a good working knowledge of the CIFF website and the CIFF Streams platform, we are unable to troubleshoot issue with or assist with, the set up of personal equipment, technologies, or internet infrastructures.

[Permalink]

Please disable dynamic IP addresses and VPNs while streaming CIFF45 Streams films and shorts programs as this will result in being unable to stream. Changing IP addresses while streaming prompts our platform to view that as a potential act of piracy. Refrain from changing locations or internet connections while streaming as streaming will stop, and you will be unable to continue streaming that film or shorts program.

[Permalink]

The CIFF Streams streaming platform uses adaptive bitrate streaming, which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is slow or inconsistent you may experience problems during playback. If you’re on Wi-Fi, try moving closer to your router or to data.

[Permalink]