Cleveland International Film Festival } March 27 – April 7, 2019 } Tower City Cinemas

What are the benefits of becoming a member?

There are seven different levels of CIFF membership, each with specific benefits. ALL membership levels include these benefits:

  • Complimentary mailing of the Program Guide
  • Opportunity to buy CIFF tickets one week before general public sales
  • Discounts on CIFF tickets ($2 off the price of every ticket), CIFF merchandise (15% off) and CIFF Special Presentation tickets (10% off)
  • Access to members-only My Schedule and Order History on the CIFF website
  • Invitation to the CIFF Preview Reception (RSVP required. Space is limited and available on a first-come, first-served basis.)

For membership descriptions and pricing please visit our Membership page.

[Permalink]

How do I purchase a gift membership?

If you would like to purchase a gift membership, you can do so on our Membership page, by mailing in a completed order form with payment, or over the phone, by calling 216.623.3456.

  • It is important to provide the member's full contact information. If you do not have their full contact information we suggest purchasing a gift certificate instead. CIFF members are frequently contacted via mailings and emails, and are uniquely identified and gain access to membership benefits through their CIFF website login (their email address) and password (of your or their choosing).
  • It is also important to note if this membership is a renewal of a current membership, unless you have the member's current login and password, we suggest purchasing a gift certificate instead; otherwise there is a chance the recipient will have duplicate memberships in our system.

To purchase a gift membership through the website, follow these steps:

1. Click the white JOIN tab located at the top right of the home page.

2. Review the benefits of the different membership levels and click gift under the desired membership level.

3. Then select who you would like the initial membership materials to be mailed to: the Member or the Purchaser. Please provide the member's full contact information. The member will not be initially contacted unless requested in the shipping fields of the order. A receipt notification of the order will only be sent to the billing email address and the shipping email address. Initial membership materials will be sent to the shipping address provided.

4. Enter the member contact information and click Add to Cart. A pop-up box will appear to confirm you have added items to your cart. You can also access your cart through the shopping cart icon at the top right of the web page.

5. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the page.

6. Review the order information to make sure it is correct, and then click CHECKOUT NOW.

7. Enter your billing information and shipping information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

[Permalink]

Should I purchase a gift membership or a gift certificate?

Give the gift of film by purchasing the film fan in your life a CIFF membership or gift certificate!

CIFF members at all levels enjoy advance ticket sales (one week before sales to the general public!), discounts on CIFF tickets (a savings of $2 per ticket!), CIFF merchandise (15% off), and CIFF Special Presentation tickets (10% off).

Gift certificates can be redeemed toward anything we sell, from CIFF memberships, tickets, and merchandise, to Special Presentation tickets. The value of the gift certificate never expires, so the recipient can choose when to redeem it or can redeem it on multiple purchases made at different times.

Whether or not to purchase a gift membership or gift certificate depends on the purchaser and the recipient. If buying a gift membership, some things to consider:

  • You will need the member’s full contact information.
    • CIFF members are frequently contacted via mailings and emails, and are uniquely identified and gain access to membership benefits through their CIFF website login (their email address) and password (of your or their choosing). If you do not have the recipient member's full contact information or are unsure if they are a current CIFF member, we suggest purchasing a gift certificate instead
  • It helps to know if the recipient is a pre-existing CIFF member.
    • If you are unsure, we suggest placing the order via phone (216.623.3456), so our staff can check member status and assist you with the order.
    • If the membership is a renewal of a current membership, unless you have the member's current login and password, we suggest purchasing the gift membership over the phone (216.623.3456) or purchasing a gift certificate instead; otherwise there is a chance the recipient will have duplicate memberships in our system.
  • If the recipient is new to the Festival.
    • If they have expressed interest in the Festival, a gift membership makes a ideal gift.
    • If you are unsure of their availability during the Festival, we suggest purchasing a gift certificate (the value of which never expires!) that can be exchanged for CIFF memberships, tickets, merchandise, and Presentation tickets.

To purchase a gift membership, please refer to "How do I purchase a gift membership?"

To purchase a gift certificate, refer to "How do I purchase a gift certificate?"

[Permalink]

Are CIFF memberships tax deductible?

CIFF memberships are tax deductible to the maximum amount allowed by law. That said, CIFF members receive goods and services in exchange for their contribution, the value of which often exceeds the value of the contribution depending on the level of use. Therefore, it is up to the individual to determine the tax deductible value of their contribution.

[Permalink]

My Director, Executive Producer, or Movie Mogul pass was not mailed to me. When and where can I pick it up?

If you purchased your passholder Membership after March 27, 2018, your Pass will be held at Patron Services, located in the lobby of Tower City Cinemas to the right of the Box Office.

Passes will be available for pick up during Patron Services' CIFF42 hours of operation, which are as follows:

April 5-14, 2018

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

April 15, 2018

8:30 AM-7:30 PM

[Permalink]

How long is my CIFF membership good for?

CIFF memberships are annual memberships, good for one Festival cycle.The majority of members will be issued a renewal date one year from the time of their membership purchase. However, CIFF memberships will not be issued for two Festival cycles. As a result, CIFF memberships purchased in March or April will be issued a renewal date at the end of February of the following year.

[Permalink]

How do I purchase a membership?

If you are not currently a member or would like to purchase a gift membership, you can do so on our Membership page, by mailing in a completed order form with payment, or over the phone by calling our offices at 216.623.3456.

To purchase a membership through the website, follow these steps:

1. Click the white STORE tab located in the main navigation bar. From the sub-navigation menu select Memberships and you'll be directed to the Become a Member page.

2. Review the benefits of the different membership levels and click JOIN below the desired membership level.

3. If the membership is a gift, please refer to "How do I purchase a gift membership?" for instructions.

4. Enter the member contact information and click Add to Cart. A pop-up box will appear to confirm you have added items to your cart. You can also access your cart through the shopping cart icon at the top right of the web page.

5. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the page.

6. Review the order information to make sure it is correct, then click CHECKOUT NOW.

7. Enter your billing information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

If you are currently a member and would like to renew, follow the steps for membership renewal under "How do I renew my membership?"

[Permalink]

How do I renew my membership?

You must first login. Click LOGIN in the upper right corner of the CIFF home page. Enter your email and password. Click login. If you have forgotten your password, click on Forgotten password? to initiate a password reset sent to the email address associated with your membership account.

Follow these steps to renew your membership:

1. Once logged in, click the white RENEW at the top right corner of the page. You will be redirected to the membership page. Membership levels and benefits will be listed.

2. Click the RENEW button below the level you'd like to renew. Contact information will appear below, which you can edit if need be. The page will refresh.

3. Click the Add to Cart button. A pop-up box will appear to confirm you have added items to your cart.

4. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the page.

5. Review the order information to make sure it is correct, then click CHECKOUT NOW.

6. Enter your billing information and click CONTINUE.

7. Enter your payment information and hit PLACE ORDER.

You will receive an order confirmation number and a receipt will be sent via email, if provided.

[Permalink]

How do I log in to my membership account on the website?

Click on LOGIN in the upper right corner of the CIFF home page. Enter your email address associated with your membership account and password. Click login.

You will see a "Hello, MemberFirstName!" link at the top right of the page. If you do not see this, you are not logged in. Click on the link to view and/or edit your account information.

[Permalink]

What do I do if I forgot my membership login information?

If you do not remember your password, you have the option to have it reset using the email address associated with your CIFF membership. Click on the white LOGIN link at the top right of the page. Click on the Forgotten password? link and enter your email. An email with instructions to reset your password will be sent to the email entered.

If you no longer have access to that email address, please call our office at 216.623.3456.

Also refer to "How do I log into my membership account on the website?"

[Permalink]

As a member, when will my Program Guide be mailed?

Members are the first and only CIFF patrons to receive our CIFF Program Guide via a complimentary mailing. The CIFF42 Program Guide will be mailed out to members on Monday, March 12th but please allow a few days for delivery.

[Permalink]

How does the members-only My Schedule feature work?

My Schedule allows members to select the films they want to see and add them to a custom schedule, which is saved under their Member Profile.

Members can browse a complete alphabetical listing of films here and then click on a film title for a description. Members can also browse the CIFF42 program per day by clicking the white FILMS link and selecting either the Films Listing or Films Schedule link.

Once logged in as a member, you can add films to My Schedule in one of two ways: 1) without purchasing or 2) during the checkout process. Please note that purchased film screenings will automatically be added to My Schedule.


To add films to My Schedule without purchasing:

1. Make sure you are logged in to your memebrship account.

2. Look up the the film using the search bar on our wesbite, or the Films listing and Schedule located under Film Festival from the navigation bar at the top of the web page.

3. From the film description page, select the screening date and time you plan on attending from the drop down menu located above the film’s photos/trailer.

4.. Click the ADD TO SCHEDULE link located next to the screening times. The ADD TO SCHEUDLE option will change to ADDED! indicating the screening is now on My Schedule.

Add films to the Shopping Cart from My Schedule by first confirming you have selected the correct screening time and date, selecting a quantity of tickets, and clicking on the ADD TO CART button. A pop-up box will appear to confirm you have added items to your cart.


To add films to My Schedule from the Cart:

1. Purchased film screenigns are automatically added to My Schedule.

OR

1. If you prefer to manually add them, click the ADD TO SCHEDULE button in your Cart for each film you would like added to My Schedule.

2. The ADD TO SCHEDULE option will change to ADDED! indicating the screening is now on My Schedule.

To view or edit My Schedule, click on the schedule icon next to the cart icon at the top of the page.

To remove films from My Schedule click on the —FROM SCHEDULE button below the ADD TO CART button.

[Permalink]

I am a CIFF member at the Film Fanatic, Film Star, Director, Executive Producer, or Movie Mogul level. When will I get my vouchers?

Vouchers are a benefit of members at the Film Fanatic, Film Star, Director, Executive Producer, and Movie Mogul levels.

Paper vouchers are no longer distributed to members. Instead, paper vouchers have been replaced by Virtual Voucher Credits. Once tickets go on sale, log in as a member on clevelandfilm.org to redeem the Virtual Voucher Credits. As you add films to your cart, the Virtual Voucher Credits will automatically be applied. Virtual Voucher Credits can also be applied by our Box Office staff to orders that are by mail, by phone, or in-person.

[Permalink]

As a Director, Executive Producer, or Movie Mogul member, when will I receive my Opening Night ticket and all-access pass?

Passes and Opening Night tickets will be mailed out to CIFF members at the Director, Executive Producer, and Movie Mogul levels the week of March 19th.

If you become a passholder member after March 27, 2018, your Opening Night ticket will be available for pick-up at 6 PM on Opening Night (Wednesday, April 4, 2018) at CIFF Opening Night Will Call located in the Ticket Office Lobby of Playhouse Square.

Your Pass will be held at Patron Services, located in the lobby of Tower City Cinemas to the right of the Box Office, and will be available for pick up during Patron Services hours, which are as follows:

April 5-14, 2018

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

April 15, 2018

8:30 AM-7:30 PM

[Permalink]

I purchased a Director/Executive Producer/Movie Mogul membership last minute, How can I get my Opening Night ticket and all-access pass?

If you purchased a passholder membership after March 27, 2018, your Opening Night ticket will be available for pick-up at 6 PM on Opening Night (Wednesday, April 4, 2018) at CIFF Opening Night Will Call located in the Ticket Office Lobby of Playhouse Square.

Your Pass will be held at Patron Services, located in the lobby of Tower City Cinemas to the right of the Box Office, and will be available for pick up during Patron Services hours, which are as follows:

April 5-14, 2018

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

April 15, 2018

8:30 AM-7:30 PM

[Permalink]

Are Day Passes available?

Day Passes are only available during the Festival, while supplies. They can only be purchased in-person at the Challenge Match for a donation of $150.00 per day for weekdays (Monday-Thursday) and $200.00 per day for weekend days (Friday-Sunday). The Challenge Match is located to the left of the concession stand as you enter the Tower City Cinemas lobby, and across from the Merchandise Store.

Hours for the Challenge Match are as follows:

April 5-14, 2018

Monday-Friday, 10:30 AM-10:00 PM

Saturday-Sunday, 8:30 AM-10:00 PM

April 15, 2018

8:30 AM-7:30 PM

[Permalink]

CIFF Facebook Posts

#CIFF42 favorite Three Identical Strangers will screen at various Cleveland Cinemas locations beginning Friday, July 20th! Ticket and timing info: https://clevelandcinemas.com/movie/263794/Three-Identical-Strangers-Trailer-and-Info

2 days ago   .   Link

CIFF Tweets

Film Update: #CIFF42 favorite @iiistrangers will screen at various @ClevelandCinemas locations beginning Friday, Ju… https://t.co/nHvz6eFwl7

2 days ago   .   Reply   .   Retweet   .   Favorite

CIFF on Instagram

Follow us @clefilmfest

Attention filmmakers: show us what ya got! #CIFF43 Call For Entries is accepting submissions made after June 1, 2017. More than $127,000 in cash prizes were awarded at #CIFF42, so don’t miss out on screening in #CLE at this @theacademy qualifying festival. Link in @clefilmfest bio.

Posted by clefilmfest at 7:00 PM

Questions? >

Questions?

Check out our FAQs for answers to common questions about entering the film festival.

Become A CIFF Member >

Become A CIFF Member

We have seven different levels of membership to choose from, so find the one that best fits your film appetite!

Sign up for our email newsletter

go
  • facebook
  • twitter
  • instagram
  • youtube
  • flickr
  • alexa
  • foursquare