Cleveland International Film Festival } March 25 – April 5, 2020 } Tower City Cinemas

How much are CIFF tickets?

Opening Night (Film and Reception) tickets:

  • $200 for members
  • $225 for non-members

Festival tickets:

  • $14 for members*
  • $16 for non-members*

Students/Seniors (65+), in-person and w/ valid ID only

  • $12 for CIFF membres
  • $14 for non-members

Group Rate*

  • $14

*For large groups attending CIFF, we offer a group rate of $14 per ticket (a savings of $2 on every ticket) when purchasing 10 or more tickets to the same screening. Please contact our Box Office at 877.304.3456 for more information or to place an order.

Please note, tickets purchased via the phone, internet, or mail will be charged a $4 handling fee per order.

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How do I purchase tickets to CIFF43 Opening Night?

CIFF43 Opening Night will take place Wednesday, March 27, 2019 begining at 7:00 PM at Playhouse Square.

The Opening Night Film, THE ETRUSCAN SMILE will be presented at the Connor Palace, followed by a reception at the KeyBank State Theatre.

Tickets are $200 for CIFF members and $225 for non-members. Purchase tickets HERE.

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What is a Day Pass and how can purchase one?

Day Passes are all-access passes good for one person on a specified day of the Festival. They include access to all CIFF screenings, the Hospitality Headquarters, and free Tower City Center valet parking (when available) on the specified Festival Day.

Day Passes can be purchased leading up to and during the Festival online, over the phone (877.304.3456), or in-person at the CIFF43 Box Office. Day Passes will be on sale from mid-November through the duration of CIFF43.

  • Weekday Day Passes (Monday-Thursday) are $135 per day for CIFF members and $150 per day for non-members.
  • Weekend Day Passes (Friday-Sunday) are $180 per day for CIFF members and $200 per day for non-members.

Please note, you will need to specify which day the pass will be for at the time of purchase.

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When and where can I purchase tickets and passes?

CIFF43 Tickets Sales:

For CIFF members: March 8, 2019 at 11:00 AM

For general public: March 15, 2019 at 11:00 AM

CIFF43 Opening Night Tickets and Day Passes:

Opening Night tickets and Day Passes go on sale in November and are available for purchase through the durations of the Festival.

CIFF43 tickets, memberships, gift certificates, and Day Passes can be purchased:

  • Through our website,
  • Over the phone (877.304.3456)
  • Via the mail (2510 Market Avenue, Cleveland, OH 44113)
  • In-person at the Film Festival Box Office, located in the lobby of Tower City Cinemas.


Film Festival Box Office Hours:

Pre-Fesitval: March 8-27, 2019:

Monday-Saturday, 11:00 AM-7:00 PM

Sunday 12 Noon-5:00 PM


During CIFF43 (March 28, 2019-April 6, 2019):

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midinight.

Sunday April 8, 2019: 8:30 AM-7:30 PM

CIFF43 Tickets are available for purchase until 12 Midnight on the day before the screening. Day-of-show tickets are only available for purchase in-person at the Film Festival Box Office in Tower City Cinemas.or via phone (877.304.3456).

CIFF Memberships and gift certificates can be purchased anytime, year-round on our website or by calling 216.623.3456. CIFF43 Opening Night Tickets, CIFF43 Day Passes, and CIFF43 tickets are only on sale during a specific time frame.

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What are the hours of the Film Festival Box Office?

TIckets go on sale to CIFF Members on Friday, March 8 @ 11:00 AM.

Tickets go on sale to the public on Friday, March 15 @ 11:00 AM.

Pre-Festival For Members:

March 8-27, 2019:

Monday-Saturday, 11:00 AM-7:00 PM

Sunday, 12 Noon-5:00 PM

Pre-Festival For the general public:

March 15-27, 2019:

Monday-Saturday, 11:00 AM-7:00 PM

Sunday, 12 Noon-5:00 PM


During the Festival(March 28-April 6, 2019):

Sunday-Thursday, 8:30 AM-10:00 PM

Friday-Saturday, 8:30 AM-12 Midnight

April 7, 2019: 8:30 AM-7:30 PM

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How do I get my tickets once I've ordered them?

Ticket orders placed on or before March 18, 2019 via the internet, phone, or mail will be mailed to the address provided (unless indicated as Will Call by the purchaser).

Ticket orders placed on or after March 19, 2019 will be available for pick up prior to the Festival at the Film Festival Box Office (located in the lobby of Tower City Cinemas at the main box office) or during the Festival at Will Call, located in the Walkway outside of Tower City Cinemas to the left of the main entrance to the Cinemas. For more information on Will Call, please refer to: What is Will Call and where is it located?

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I did not receive my tickets. What should I do?

Orders placed on or before March 18, 2019 will be mailed unless indicated differently by the customer. Orders placed on or after March 19, 2019 will be held at Will Call. For information on Will Call, please refer to "What is Will Call and where is it located?"

If you have not received your tickets within a few days of placing your order on or prior to March 18, 2019, or if your order arrives incomplete or is incorrect, contact the Film Festival Box Office by phone (877.304.3456) or email (tickets@clevelandfilm.org) for assistance.

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I lost my tickets. What should I do?

In the event you have misplaced your CIFF tickets, please contact the Film Festival Box Office (877.304.3456 or tickets@clevelandfilm.org) or visit them during hours of operation, in the lobby of Tower City Cinemas. CIFF personnel will locate your ticket order in our system by order number or the last name of the purchaser.

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Can ticket purchases be exchanged, refunded, or resold?

Exchanges will be subject to a $4 processing fee per order. Please note, exchanges are not always possible.

No refunds, except in the case of a cancelled screening. The last day for refunds is April 7, 2019.

Unused tickets and vouchers cannot be refunded, exchanged, or applied to Challenge Match donations.

Tower City Cinemas and Tower City Center are private property. CIFF tickets, vouchers, and passes cannot be sold within the premises of Tower City Center. Doing so will result in permanent removal from the Festival and Tower City Center.

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What is the difference between a voucher and a ticket?

A ticket is for a specific film with a specific screening date and time. A voucher, which comes in paper or virtual form, is non-specific and therefore, will not admit you to a film. Paper vouchers are to be exchanged over the phone or in-person for tickets to specific screenings. Virtual Voucher Credits can be exchanged online, over the phone, or in-person at the CIFF Box Office. Exchange as early as possible to avoid Stand By or sellouts!

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How much are vouchers?

Vouchers are not available for purchase. Vouchers can only be obtained through CIFF membership benefits at certain levels, CIFF donations, CIFF sponsorships, or CIFF community partnerships.

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How do I exchange my vouchers?

Paper vouchers can be exchanged over the phone or in-person at any CIFF Box Office for tickets to specific screenings.

Virtual Voucher Credits can be exchanged online, over the phone, or in-person at any CIFF Box Office.

Exchange as early as possible to avoid Stand By or sellouts!

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Can I use my vouchers for CIFF East and/or CIFF West screenings?

Yes! Vouchers can be exchanged for any Festival screenings, which includes the locations at CIFF East, CIFF West, Tower City Cinemas, and Cedar Lee Theatre.

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I won vouchers. When will they be sent to me?

Donation Certificates need to be returned to the CIFF Office (2510 Market Avenue, Cleveland, OH 44113) by March 15, 2019. Those who have returned their donation certificate will have vouchers and a CIFF43 Program Guide mailed to winners mid-March 2019.

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How do I purchase a gift certificate?

Gift certificates can be purchased online through our website on the Gift Certificates page, over the phone (216.623.3456), or in-person at our office (2510 Market Avenue, Cleveland, OH 44113).

Gift Certificates are redeemable for CIFF special presentations, tickets, memberships, and merchandise. Gift Certificates are not redeemable for concessions.

To purchase a gift certificate through our website, follow these steps:

1. Click the STORE link located in the main navigation bar.

2. Select the Gift Certificates link on the left-hand side.

3. Enter the amount and select your preferred delivery method: Email or Paper.

4. Enter the recipient's information and where you would like the certificate sent. Click ADD TO CART. A pop-up box will appear to confirm you have added items to your cart.

5. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the page.

6. Review the order information to make sure it is correct, then click CHECKOUT NOW.

7. Enter your billing information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

You will receive an order confirmation number and a receipt will be sent via email, if provided.

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How do I redeem my gift certificate?

Gift certificates can be redeemed in-person, over the phone (877.304.3456), through the mail (2510 Market Ave, Cleveland, OH 44113), or online during checkout by providing the code located in your email or on your paper certificate.

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