FAQs

CIFF45 Streams tickets and Virtual Voucher 10-packs are on sale to CIFF members beginning Monday, March 22, 2021 @ 11:00 AM ET through Wednesday, April 20, 2021 at 11:00 PM ET on the CIFF website.

CIFF45 Streams tickets and Virtual Voucher 10-packs are on sale to the general public beginning Friday, March 26, 2021 @ 11:00 AM ET through Wednesday, April 20, 2021 at 11:00 PM ET on the CIFF website.

For information on CIFF45 Streams Tickets and Virtual Vouchers visit here.

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To redeem a Virtual Voucher code, add CIFF45 Streams tickets to your cart on clevelandfilm.org and during the payment stage of the checkout process, enter your Virtual Voucher code in the "GIFT CERTIFICATE OR VIRTUAL VOUCHER CODE" field. Please note: You You will see the redemption reflected in the cart summary at the top of the page as well as the order total at the bottom of the page. Orders containing only tickets that have been redeemed by a Virtual Voucher code will not incur the $2 processing fee per ticket order.

Please note:

• You cannot purchase and redeem a Virtual Voucher 10-pack within the same order. You must first place the order for the Virtual Voucher 10-pack(s) and then place a ticket order or orders, redeeming the Virtual Voucher code(s) for tickets
• You cannot redeem more than one Virtual Voucher code per order and you cannnot redeem a Virtual Voucher code and a CIFF Gift Certificate code in the same order.
• CIFF45 Virtual Voucher codes expire at 11:00 PM ET on April 20, 2021, when CIFF45 Streams tickets go off sale.
• Unused CIFF45 Virtual Voucher codes are not refundable and cannot be reserved for future use.

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CIFF45 Streams tickets are $8 per ticket for CIFF members* and $10 per ticket for the general public.

CIFF45 Streams Opening Night tickets are $20 for CIFF members** and $25 per ticket for the general public.

Virtual Voucher 10-packs are $70 per pack for CIFF members* and $90 per pack for the general public. Virtual Voucher packs consist of 10 virtual voucher credits that can be redeemed for 10 CIFF45 Streams tickets (excludes tickets to the Opening Night film) and amounts to an additional savings of $1 off per ticket on 10 tickets. You can redeem the Virtual Voucher credits for CIFF45 Streams tickets across multiple ticket orders or all in one ticket order.

All CIFF45 Streams ticket and Virtual Voucher 10-pack purchases will incur a $2 processing fee per order. Ticket orders comprised of only redeemed Virtual Vouchers credits, will not incur a $2 processing fee per order.

*Discounts on Virtual Voucher 10-packs and CIFF45 Streams regular tickets are not applicable to CIFF members at the Binge Watcher and Super Streamer levels, because complimentary streaming access to all CIFF45 Streams films and shorts programs (geo-restrictions may apply) is already included as a benefit at these passholder levels of membership.

**CIFF45 Streams Opening Night access is not included at the Virtual Viewer or Binge Watcher membership levels and requires an additional ticket purchase at the member price of $20. The discounted price on CIFF45 Streams Opening Night tickets does not apply to members at the Super Streamer level as streaming access to the CIFF45 Streams Opening Night film is already included as a benefit of their membership.

For more information on CIFF45 Streams Tickets & Virtual Vouchers, visit here.

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You can purchase single-use streaming tickets in one of three ways on the CIFF Website:

1. From FILM FESTIVAL in the main navigation bar:

• Click on "Schedule" under "Films"
• You will see a list of all available CIFF45 Streams films and shorts programs.
• Scroll through the list of films and shorts programs and click ADD TO CART next to the films and shorts programs you want to purchase tickets for. Please note: You can only purchase 1 ticket per film or shorts program per order.
• A pop-up box will appear in the top right of the screen letting you know your tickets have been added to the cart.
• Once you are finished adding tickets to your cart, select GO TO CART on the pop-up box or click on the shopping cart icon at the top right of the page.
• Review the order information to make sure it is correct, then click CHECKOUT NOW.
• Enter your billing information and click CONTINUE.
• Enter your payment information and hit PLACE ORDER.
• You will receive an emailed order confirmation within minutes of purchase.
• If you place your ticket order(s) BEFORE 11:00 AM ET on April 6, 2021, your emailed ticket order confirmation(s) will not include your streaming access. You will be emailed a Streaming Access Notification with "Watch Online" links and codes for all purchased tickets to all regular CIFF45 Streams films and shorts programs at approximately 11:00 AM ET on April 6, 2021 (48 hours before the start of the first full day of CIFF45 Streams on April 8, 2021 at 11:00 AM ET).
• If you place your ticket order(s) AFTER 11:00 AM ET on April 6, 2021, your emailed ticket order confirmation(s) will include streaming access "Watch Online" links and codes for all purchased tickets to all regular CIFF45 Streams films and shorts programs.
• Do not click "Play" on the films and shorts programs you will be streaming until you are ready to view them in full. Once you click "Play" on the films you will have 48 hours to watch them in full before your streaming access expires.

2. From STORE in the main navigation bar:

• Click on TICKETS & VIRTUAL VOUCHERS from the sub-navigation.
• Then click on CIFF45 STREAMS TICKETS button from the TICKETS & VIRTUAL VOUCHERS landing page.
• You will see a list of all available CIFF45 Streams films and shorts programs.
• Scroll through the list of films and shorts programs and click ADD TO CART next to the films and shorts programs you want to purchase tickets for. Please note: You can only purchase 1 ticket per film or shorts program per order.
• A pop-up box will appear in the top right of the screen letting you know your tickets have been added to the cart.
• Once you are finished adding tickets to your cart, select GO TO CART on the pop-up box or click on the shopping cart icon at the top right of the page.
• Review the order information to make sure it is correct, then click CHECKOUT NOW.
• Enter your billing information and click CONTINUE.
• Enter your payment information and hit PLACE ORDER.
• You will receive an emailed order confirmation within minutes of purchase.
• If you place your ticket order(s) BEFORE 11:00 AM ET on April 6, 2021, your emailed ticket order confirmation(s) will not include your streaming access. You will be emailed a Streaming Access Notification with "Watch Online" links and codes for all purchased tickets to all regular CIFF45 Streams films and shorts programs at approximately 11:00 AM ET on April 6, 2021 (48 hours before the start of the first full day of CIFF45 Streams on April 8, 2021 at 11:00 AM ET).
• If you place your ticket order(s) AFTER 11:00 AM ET on April 6, 2021, your emailed ticket order confirmation(s) will include streaming access "Watch Online" links and codes for all purchased tickets to all regular CIFF45 Streams films and shorts programs.
• Do not click "Play" on the films and shorts programs you will be streaming until you are ready to view them in full. Once you click "Play" on the films you will have 48 hours to watch them in full before your streaming access expires.

3. Via a film's description page:

• Click on FILM FESTIVAL from the main navigation.
• From the sub-navigation select 2021 Festival > Films > Schedule
• You will be redirected to a listing of all available CIFF45 Streams features and short films.
• Click on a specific film to view a description of the film and more information about the film.
• If the film is a feature-length film, Click ADD TO CART.
• If the film is a short film, click on the list of Shorts Programs on the right that the film is included in. Once you've found the Shorts Program you'd like to purchase, click ADD TO CART.
• Please note: You can only purchase 1 ticket per film or shorts program per order
• A pop-up box will appear in the top right of the screen letting you know your ticket(s) have been added to the cart.
• If you are finished adding tickets to your cart, select GO TO CART on the pop-up box or click on the shopping cart icon at the top right of the page.
• Review the order information to make sure it is correct, then click CHECKOUT NOW. Please note: You can only purchase 1 ticket per film per order.
• Enter your billing information and click CONTINUE.
• Enter your payment information and hit PLACE ORDER.
• You will receive an emailed order confirmation within minutes of purchase.
• If you place your ticket order(s) BEFORE 11:00 AM ET on April 6, 2021, your emailed ticket order confirmation(s) will not include your streaming access. You will be emailed a Streaming Access Notification with "Watch Online" links and codes for all purchased tickets to all regular CIFF45 Streams films and shorts programs at approximately 11:00 AM ET on April 6, 2021 (48 hours before the start of the first full day of CIFF45 Streams on April 8, 2021 at 11:00 AM ET).
• If you place your ticket order(s) AFTER 11:00 AM ET on April 6, 2021, your emailed ticket order confirmation(s) will include streaming access "Watch Online" links and codes for all purchased tickets to all regular CIFF45 Streams films and shorts programs.
• Do not click "Play" on the films and shorts programs you will be streaming until you are ready to view them in full. Once you click "Play" on the films you will have 48 hours to watch them in full before your streaming access expires.

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A Virtual Voucher is a single code that is redeemable for a specified number of regular CIFF45 Streams tickets (excludes tickets to the Opening Night film). A Virtual Voucher code can be redeemed for CIFF45 Streams tickets across multiple ticket orders or all in one ticket order, until redeemed in full. Virtual Vouchers are only for sale as Virtual Voucher 10-packs, however Virtual Voucher codes have been distributed in other redeemable amounts to sponsors, partners, participating filmmakers, industry, and voucher winners.

Virtual Voucher 10-packs went on sale at 11:00 AM ET on March 22, 2021 to CIFF members and to the general public at 11:00 AM ET on March 26, 2021 and will be on sale until 11:00 PM ET on April 20, 2021. Virtual Vouchers 10-packs are $70 per pack for CIFF members* and $90 per pack for the general public, which provides the ticket buyer with an additional savings of $1 off per ticket on 10 tickets.

Please note:

• You cannot purchase and redeem a Virtual Voucher 10-pack within the same order. You must first place the order for the Virtual Voucher 10-pack(s) and then place a ticket order or orders, redeeming the Virtual Voucher code(s) for tickets
• You cannot redeem more than one Virtual Voucher code per order and you cannot redeem a Virtual Voucher code and a CIFF Gift Certificate code in the same order.
• CIFF45 Virtual Voucher codes expire at 11:00 PM ET on April 20, 2021, when CIFF45 Streams tickets go off sale.
• Unused CIFF45 Virtual Voucher codes are not refundable and cannot be reserved for future use.

*Discounts on Virtual Voucher 10-packs are not applicable to CIFF members at the Binge Watcher and Super Streamer levels, because streaming access to all regular CIFF45 Streams films is included as a benefit of these passholder levels of membership.

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Virtual Voucher 10-packs are $70 per pack for CIFF members* and $90 per pack for the general public, a savings of $1 off per ticket on 10 tickets.

*Discounts on Virtual Voucher 10-packs are not applicable to CIFF members at the Binge Watcher and Super Streamer levels, because streaming access to all regular CIFF45 Streams films is included as a benefit of these passholder levels of membership.

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Virtual Voucher 10-Packs will be on sale until 11:00 PM ET on April 20, 2021.

To purchase a Virtual Voucher 10-pack:

• Click on STORE in the main navigation bar.
• Click on TICKETS & VIRTUAL VOUCHERS from the sub-navigation.
• You will be redirected to the TICKETS & VIRTUAL VOUCHER page. Scroll to the bottom of the page until you get to the Virtual Voucher 10-Pack section.
• Click ADD VOUCHER PACK TO CART to add a Virtual Voucher 10-pack to the cart. If you would like to purchase more than one Virtual Voucher 10-pack, repeat the process of adding a Voucher Pack to your cart.
• A green pop-up box will appear in the top right of the screen letting you know your Virtual Voucher 10-Pack(s) have been added to the cart.
• Once you are finished adding Virtual Voucher 10-Packs to your cart, select GO TO CART on the pop-up box or click on the shopping cart icon at the top right of the page.
• Review the order information to make sure it is correct, then click CHECKOUT NOW.
• Enter your billing information and click CONTINUE.
• Enter your payment information and hit PLACE ORDER.
• You will receive an emailed order confirmation within minutes of purchase which will contain your Virtual Voucher 10-Pack code.
• A single Virtual Voucher code can be redeemed for up to 10 tickets across multiple orders or all in one order.

Please Note: You cannot purchase and redeem a Virtual Voucher 10-pack within the same order. You must first place the order for the Virtual Voucher 10-pack(s) and then a ticket order or orders, redeeming the Virtual Voucher code(s) for tickets.

Orders containing a Virtual Voucher 10-pack(s) purchase will incur a $2 processing fee per order. Ticket orders containing only tickets that have been redeemed by a Virtual Voucher code will not incur the $2 processing fee per ticket order.

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For groups of 10 or more, we offer a discounted rate of $9 per ticket (a savings of $1 on every ticket).

CIFF45 Streams tickets are currently on sale to CIFF members and the general public on the CIFF website. For more information about CIFF45 Streams tickets, visit here.

Please contact our Streams Support managers at supportteam@clevelandfilm.org for more information or to place a group order.

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